Summary
Overview
Work History
Education
Skills
Accomplishments
Technical Abilities
Achievements And Studies
References
Certification
Timeline
Generic

Kate Zagari

North Mackay,QLD

Summary

To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills. I am an Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

PRACTICE MANAGER

PIONEER MEDICAL CENTRE
01.2024 - Current
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Developed policies and procedures for effective practice management.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
  • Ordered all office supplies and kept check on inventory levels.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.

RECEPTIONIST/BOOKINGS ASSISTANT

COASTAL EYE CENTRE
01.2021 - Current
  • Still working remotely on a casual basis
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.

PRACTICE MANAGER

SONIC HEALTH PLUS MACKAY
01.2022 - 01.2024
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed close working relationships with front office and back office staff.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Developed policies and procedures for effective practice management.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Addressed and remedied all patient or team member issues.
  • Oversaw accounting, budgeting, and financial reporting.
  • Supervised team of 16 office personnel.
  • Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Improved practice revenue through effective financial management and strategic cost reductions.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Consulted with healthcare professionals on business decisions.

PRACTICE MANAGER

GLASS HOUSE MOUNTAINS MEDICAL CENTRE
01.2014 - 01.2021
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Developed close working relationships with front office and back office staff.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Developed policies and procedures for effective practice management.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Addressed and remedied all patient or team member issues.
  • Oversaw accounting, budgeting, and financial reporting.
  • Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
  • Provided supervision and management to team of support personnel.
  • Improved practice revenue through effective financial management and strategic cost reductions.
  • Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.

OFFICE MANAGER

SOLARDERM SKIN CLINIC MINYAMA
01.2013 - 01.2014
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Controlled finances to lower costs and keep business operating within budget.

MEDICAL RECEPTIONIST

GLASS HOUSE MOUNTAINS MEDICAL CENTRE
01.2010 - 01.2013
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Completed patient referrals to other medical specialists.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

SELF EMPLOYED/FAMILY OWNED CAFE

KOOL BREEZE
01.2000 - 01.2010
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

High School -

Mountain Creek State High School
Mountain Creek, QLD
11.2000

Skills

  • Staff Management
  • Workflow Management
  • Payroll Administration
  • Supplies Ordering
  • Continuous Improvement
  • Decision-Making
  • Critical Thinking
  • Schedule Management
  • Accreditation Coordination
  • Risk Management
  • Employee performance

Accomplishments

  • Supervised team of up to 16 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved clinic satisfaction by completing multiple practice accreditations with accuracy and efficiency.


Technical Abilities

  • Microsoft Office Package incl Word, Excel, Outlook
  • Genie Practice Software
  • Zedmed Practice Program
  • Medical Director/Prac soft practice program
  • Filewise Accounting
  • Kronos
  • Netsuite ordering system
  • PayGlobal
  • My Pay
  • Xero
  • MYOB - My Staff Info
  • HRSS
  • Teleconference Organisation

Achievements And Studies

  • Excelled in achievement of Certificate III - Business Administration (Medical)
  • Current & ongoing accreditation in the Medical Centres Policy & Procedures
  • Completed the Equal Opportunity program in the Workplace
  • Successful completion of Certificate in Customer Service Excellence
  • Liaising with Client based companies
  • Organised and led the expansion of Medical Practice


References

  • Noni Jarmin, Senior Admin/Coastal Eye Centre, 0439 035 951
  • Jackie Stevens, Practice Manager/Coastal Eye Centre, 0498 765 515
  • Dr Oksana Myroniuk, General Practitioner, 0428 040 287

Certification

  • Certified and Current CPR
  • Cultural Awareness Training
  • Positive Workplace behaviour
  • Collect Specimens for Drug & Alcohol
  • Perform Audiology testing
  • Perform ECG's


Timeline

PRACTICE MANAGER

PIONEER MEDICAL CENTRE
01.2024 - Current

PRACTICE MANAGER

SONIC HEALTH PLUS MACKAY
01.2022 - 01.2024

RECEPTIONIST/BOOKINGS ASSISTANT

COASTAL EYE CENTRE
01.2021 - Current

PRACTICE MANAGER

GLASS HOUSE MOUNTAINS MEDICAL CENTRE
01.2014 - 01.2021

OFFICE MANAGER

SOLARDERM SKIN CLINIC MINYAMA
01.2013 - 01.2014

MEDICAL RECEPTIONIST

GLASS HOUSE MOUNTAINS MEDICAL CENTRE
01.2010 - 01.2013

SELF EMPLOYED/FAMILY OWNED CAFE

KOOL BREEZE
01.2000 - 01.2010

High School -

Mountain Creek State High School

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Kate Zagari