Summary
Overview
Work History
Education
Skills
Availability
Timeline
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Kate Zatella

Perth,Australia

Summary

I am a personable and adaptable individual known for my exceptional ability to navigate dynamic and high-pressure environments with ease. With a warm and approachable demeanor, I build strong connections with colleagues and clients, fostering collaborative relationships that contribute to team success. My friendly disposition and capacity to thrive under pressure make me an invaluable asset to any team or organization.

Overview

2
2
years of professional experience

Work History

Crew Trainer

McDonald's Australia
Perth, Australia
09.2023 - Current
  • Trained crew members on specific customer deliverables, company standards and documentation
  • Collaborated with internal teams to evaluate training programs, identify gaps and drive improvements
  • Drove top-quality team performance through incentive programs and periodic awards
  • Monitored team members' progress and completed training reviews
  • Adapted training styles to enhance training experiences on individualized levels for team members.

Service Crew Member

McDonald's Australia
Perth, Australia
05.2022 - 09.2023
  • Offered suggestions to reduce crew waste and improve performance against challenging service objectives
  • Handled service requests promptly and satisfied customers in full
  • Helped promote crew success with team-player attitude and willingness to assist with tasks
  • Prepared customer orders with speed and accuracy
  • Supported crew members by cross-training in different roles.

Education

Bachelor of Psychology And Bachelor of Arts (Literature) -

University of Western Australia
Perth, WA
09-2028

High School -

All Saints' College
11.2023

Cert II in Retail Services -

McDonald's Australia RTO
09.2023

Skills

  • Active Listening
  • Complaint Resolution
  • Customer Service
  • Problem Solving
  • Flexibility
  • Team Leadership
  • Sales Expertise
  • Coaching and Mentoring
  • Performance Evaluation
  • Training Documentation
  • Team Leadership and Supervision
  • POS Systems
  • Processing Payments
  • Training Tools and Resources
  • Safe Food Handling

Availability

  • Monday: 4:00pm - 10:00pm
  • Tuesday: N/A
  • Wednesday: N/A
  • Thursday: 8:00am - 12:00am
  • Friday: 8:00am - 12:00am
  • Saturday: 8:00am - 12:00am
  • Sunday: 8:00am - 12:00am

Timeline

Crew Trainer

McDonald's Australia
09.2023 - Current

Service Crew Member

McDonald's Australia
05.2022 - 09.2023

Bachelor of Psychology And Bachelor of Arts (Literature) -

University of Western Australia

High School -

All Saints' College

Cert II in Retail Services -

McDonald's Australia RTO

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Kate Zatella