Kate Elizabeth Heit
Glass House Mountains
Summary
Dedicated and highly skilled clinical pharmacist with a strong background in digital health, medication management, and clinical education. Experienced in leveraging technology to optimise healthcare outcomes and improve patient safety. Committed to staying up-to-date with the latest advancements in the field and implementing evidence-based practices to provide the highest quality of care. Results-oriented professional passionate about making a positive impact on the healthcare industry through digital transformation and innovation.
Overview
14
14
years of professional experience
Work History
Pharmacist Clinical Educator ieMR Training/Digital Adoption & Optimisation Coach
Sunshine Coast Hospital & Health Service
05.2024 - Current
- Acquire and maintain expert knowledge of the use of the ieMR (integrated electronic medical records) application functions, capabilities and limitations
- Conduct role-based ieMR SCHHS training sessions in a variety of contexts including one-on-one, small group and large group forums
- Provide Go-Live user support and training as part of the Maleny and Gympie Hospital's ieMR Go-Lives
- Logging of ieMR Go-Live requests and incidents in ServiceNow
- Work within the Digital Health Support Services (DHSS) Adoption and Optimisation team to identify sponsors and leaders to support and lead the training changes, and be a visible leader and supporter of change, in the lead up to the Maleny and Gympie Hospital's ieMR Go-Lives
- Manage request and incidents logged by clinical end users, via the DHSS helpdesk, through to a successful resolution over the phone or through the provision of 'at the elbow support'
- Escalation of requests and incidents to third parties where accountability for investigation and resolution sits outside the DHSS
- Management of state-wide ieMR enhancements and upgrades
- Identification and management of SCHHS ieMR optimisation ideas
- Co-design the ieMR SCHHS training content, end user support and promotional materials ensuring clinical focus and workflow application where appropriate
- Work within the DHSS Adoption and Optimisation team to identify areas for improvement in staff capabilities and develop the ieMR training required
- Maintain the ieMR training environment (training data, training users, scenarios)
- Participate in state-wide working groups and clinical governance of the ieMR
- Gather training feedback and update training materials to ensure training meets the needs of end users and is consistently applied across training sessions
- Gather and compile requests and concerns from clinicians regarding ieMR and action appropriately
- Manage and improve ieMR and clinical systems training content (classroom materials, Web-Based Training modules (WBTs), and Quick Reference Guides (QRGs))
- Subject matter expertise in the use of the ieMR and appropriate support tools such as ServiceNow and Remote Desktop Connection
Clinical Pharmacist/AdPha Foundation Resident Pharmacist
Sunshine Coast Hospital & Health Service
01.2022 - Current
- Patient-centred medication admissions, reviews, and discharges via the competent use of QLD Health digital programs, including ieMR, eLMS, CIMHA, CHARM, & i.Pharmacy
- Medicines optimisation by addressing drug-related problems and preventing adverse drug events
- Work-load prioritisation, e.g., ensuring high-risk medications and patients are clinically evaluated in a timely manner
- Demonstrated confidence and assertiveness to ensure safe patient outcomes
- Liaise with patient flow, as well as the relevant nursing team leaders and unit managers, regarding admissions & discharges
- Competent use of Australian Government health programs, including Medicare's Health Professional Online Services (HPOS) & the Pharmaceutical Benefits Scheme (PBS) Special Access Scheme
- Completion of continuing professional development (CPD), as per the Pharmacy Board of Australia's CPD requirements
Intern Pharmacist
Logan Hospital, Metro South Health
02.2021 - 01.2022
- Patient-centred medication admissions, reviews, and discharges, via the competent use of QLD Health digital programs, including ieMR, eLMS, CIMHA, CHARM, i.Pharmacy, ERIC & ScripTraker
- Maintenance and development of multi-disciplinary professional relationships by attending ward rounds and multi-disciplinary team meetings
- Delivery of several educational presentations, including weekly Intervention Forum, Smoking Cessation Refresher, Intern Case-Based Discussions, and representing Logan Hospital at the Society of Hospital Pharmacists Australia's 2022 Intern Information Night
- Attend relevant UQ Intern Training Program (ITP) & QLD Health intern education
Pharmacy Assistant/Courier
Logan Hospital, Metro South Health
04.2020 - 01.2021
- Ensuring medications and pharmacy supplies reach the wards in a timely fashion
- Competent use of QLD Health digital programs, including ScriptTraker & i.Pharmacy, to dispense inpatient and outpatient medications
- Delivering inpatient medications, imprest items, and controlled-drug orders
Student Pharmacist
Epic Pharmacy, The Wesley Hospital
09.2018 - 12.2020
- Accurately dispense inpatient and outpatient medications via the dispensing software FRED
- Preparing discharge medication lists via the program MEDEX and counselling patients on their discharge medications
- Ward medication collection and delivery
- Adhering to workplace systems and processes to ensure effective maintenance of ward imprest stock
- Train new Epic Pharmacy staff members (including new student pharmacists)
- Script management activities, including owing mark-offs
- Stock management activities, including stock-take
Student Pharmacist
Friendly Care Pharmacy
02.2018 - 03.2019
- Dispense medications via the dispensing software FRED
- Making judicious decisions and effectively counselling patients on the appropriate use of S2/S3 medications
- Establishing and maintaining rapport with patients whilst counselling them on their medications
Veterinary Nurse
Northside Vet Care, Judhar Pty Ltd
02.2011 - 07.2017
- Animal handling & husbandry
- Administration of patient medications
- Intravenous fluid therapy management & blood sample collection
- Surgical preparation & anaesthetic monitoring
- Radiology & ultrasonography assistant to veterinarian
- Clinic Dental & Exotics Ambassador
- Maintaining high levels of hygiene in clinic
- Reception duties, including maintenance of patient records
Education
Graduate Certificate - Digital Health
Griffith University
03-2026
CHIA (Certified Health Informatician Australasia) - Digital Health
Australasian Institute of Digital Health
12-2025
Graduate Certificate - Pharmacy Practice (Intern Training Program)
University of Queensland
12.2021
Bachelor of Pharmacy (Honours Class I) -
University of Queensland
12.2020
Bachelor of Applied Science - Ecology
Queensland University of Technology
12.2014
Certificate IV. - Veterinary Nursing
Brisbane North Institute of TAFE
12.2014
Queensland Grade 12 Certificate of Education -
St. Mary's Catholic College
12.2008
Skills
- Digital health applications
- Medication management
- Patient care coordination
- Change management
- Staff training
- Medication expertise
- Pharmacy software mastery
- Process improvements
Other Education
- HLTAID003 - Provide First Aid, 01/01/24
- HLTAID002 - Provide Basic Emergency Life Support, 01/01/24
- HLTAID001 - Provide Cardiopulmonary Resuscitation, 01/01/24
- Accredited Mental Health First Aider, 01/01/24
Timeline
Pharmacist Clinical Educator ieMR Training/Digital Adoption & Optimisation Coach
Sunshine Coast Hospital & Health Service
05.2024 - Current
Clinical Pharmacist/AdPha Foundation Resident Pharmacist
Sunshine Coast Hospital & Health Service
01.2022 - Current
Intern Pharmacist
Logan Hospital, Metro South Health
02.2021 - 01.2022
Pharmacy Assistant/Courier
Logan Hospital, Metro South Health
04.2020 - 01.2021
Student Pharmacist
Epic Pharmacy, The Wesley Hospital
09.2018 - 12.2020
Student Pharmacist
Friendly Care Pharmacy
02.2018 - 03.2019
Veterinary Nurse
Northside Vet Care, Judhar Pty Ltd
02.2011 - 07.2017
Graduate Certificate - Pharmacy Practice (Intern Training Program)
University of Queensland
Bachelor of Pharmacy (Honours Class I) -
University of Queensland
Bachelor of Applied Science - Ecology
Queensland University of Technology
Certificate IV. - Veterinary Nursing
Brisbane North Institute of TAFE
Queensland Grade 12 Certificate of Education -
St. Mary's Catholic College
Graduate Certificate - Digital Health
Griffith University
CHIA (Certified Health Informatician Australasia) - Digital Health
Australasian Institute of Digital Health
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