Katelan Ottaway
Redcliffe,QLD
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Oporto
10.2018 - Current
- Helped store management meet standards of service and quality in daily operations.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Managed inventory and ordered supplies to keep location well stocked with necessary stock.
- Prepared shift summary reports and communicated regularly on goals and progress.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Delivered successful training to more than forty employees during tenure, educating on successful work processes and productivity strategies.
- Documented daily production and materials usage in Macromatix to track data.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Debating Coach
St John Fisher College
01.2020 - 10.2021
- Motivated students with accurate feedback and positive reinforcement.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Assisted students in developing study skills and strategies.
- Mentored and coached students with focus on developing independence and self-confidence.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
- Maintained records of student assessments, tutoring activities and results.
Education
Bachelor of Laws (Honours) -
Queensland University of Technology
Brisbane, QLD2026
High School Diploma -
St John Fisher College
Bracken Ridge, QLD2021
Skills
- Managing Operations and Efficiency
- Social Perceptiveness
- Hiring and Training
- Reading Comprehension
- Deductive Reasoning
- Effective Listening and Communication
- Staff Management
Timeline
Debating Coach
St John Fisher College
01.2020 - 10.2021
Shift Supervisor
Oporto
10.2018 - Current
Bachelor of Laws (Honours) -
Queensland University of Technology
High School Diploma -
St John Fisher College
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