Summary
Overview
Work History
Education
Skills
Timeline
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Summary

I am a dedicated and compassionate individual with a passion for supporting student learning and development. With 7 years of customer service experience, including roles as a barista, bartender, dental assistant, and sales assistant, I have honed my communication and interpersonal skills. I am now seeking a position as a teacher aide where I can apply my strong organizational skills, attention to detail, and ability to create a supportive and inclusive learning environment. My diverse background in customer service has equipped me with the ability to adapt quickly, work collaboratively, and provide exceptional support to both students and teachers. I am eager to contribute my skills and enthusiasm to help students thrive academically and personally.

Overview

7
7
years of professional experience

Work History

Bartender

The Giddy Goat
02.2023 - 09.2023
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Built relationships with vendors to manage orders and negotiate costs.

Senior Dental Assistnt

Hamilton Dental
02.2023 - 08.2023
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Prepared patient x-rays and images for dentist review.
  • Exposed, developed and mounted dental x-rays.
  • Monitored patient comfort and safety during dental procedures.
  • Improved patient satisfaction by providing exceptional dental care and maintaining a comfortable environment.

Dental Assistant

Absolutely Dental
10.2021 - 02.2023
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
  • Promoted ongoing professional development by attending industry conferences, seminars, workshops.
  • Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.

Shift Leader + Barista

The Coffee Emporium
03.2020 - 10.2021
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.

Crew Person + Barista

McDonald's
08.2017 - 03.2020
  • Effectively managed high-stress situations while maintaining a calm demeanor and professional attitude.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Promoted team cohesion by fostering open communication among crew members during shifts.
  • Performed regular equipment maintenance, preventing downtime and costly repairs.

Sales Assitant

Donohues
09.2023 - Current
  • Managed efficient cash register operations.
  • Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Certificate III - Dental Assisting

TAFE Queensland - Bohle
Townsville, QLD
10.2022

High School Diploma -

Kirwan State High School
Kirwan, QLD
11.2020

Certificate III - Business

TAFE Queensland - Bohle
Townsville, QLD
11.2020

Skills

  • Organizational ability
  • Telephone Etiquette
  • Staff Management
  • Professional Appearance
  • Support and Collaboration
  • Adaptive Learning
  • Interpersonal and Communication Skills
  • Conflict Resolution

Timeline

Sales Assitant

Donohues
09.2023 - Current

Bartender

The Giddy Goat
02.2023 - 09.2023

Senior Dental Assistnt

Hamilton Dental
02.2023 - 08.2023

Dental Assistant

Absolutely Dental
10.2021 - 02.2023

Shift Leader + Barista

The Coffee Emporium
03.2020 - 10.2021

Crew Person + Barista

McDonald's
08.2017 - 03.2020

Certificate III - Dental Assisting

TAFE Queensland - Bohle

High School Diploma -

Kirwan State High School

Certificate III - Business

TAFE Queensland - Bohle
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