Katelin Harman
Gatton,QLD
Summary
Encouraging supervisor and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Store Supervisor
Porters Plainland Hotel
01.2022 - Current
- Organized shift meetings to communicate and resolve issues for night operations.
- Entered and priced inventory to assist with efficient restocking.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Rectified issues with all staff departments.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Liaised with store manager to set up visually appealing layout for store merchandise.
Electrical Sales Consultant
Harvey Norman Electrical
01.2021 - 02.2022
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Cake Decorator
Costco Wholesale Corp
03.2019 - 11.2020
- Coordinated services under supervision of lead baker.
- Managed material inventory and ordered new materials when needed.
- Managed display cases to verify freshness and attractiveness of products.
- Trained new employees on bakery methods and procedures.
Shift Supervisor
Subway
02.2018 - 05.2019
- Prepared, calibrated, and monitored production levels to achieve targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Data Entry Operator
Stanbroke Beef
10.2016 - 02.2018
- Corrected data entry errors to prevent duplication or data degradation.
- Searched, extracted and interpreted information to determine correct input procedure.
- Completed data entry tasks with accuracy and efficiency.
- Verified accuracy of data entered into system to produce error-free reports.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
Education
High School Diploma -
Lockyer District State High School
Gatton, QLD11.2015
Skills
- Social Media Knowledge
- Microsoft Access
- Employee Training
- Google Docs
- New Employee Orientation
- Critical Thinking
- Customer Service Management
- Store Maintenance
Certification
Certificate II in Business
TAFE Queensland
Completed November 2015
Certificate II in Logistics
TAFE Queensland
Complete December 2014
Timeline
Retail Store Supervisor
Porters Plainland Hotel
01.2022 - Current
Electrical Sales Consultant
Harvey Norman Electrical
01.2021 - 02.2022
Cake Decorator
Costco Wholesale Corp
03.2019 - 11.2020
Shift Supervisor
Subway
02.2018 - 05.2019
Data Entry Operator
Stanbroke Beef
10.2016 - 02.2018
High School Diploma -
Lockyer District State High School
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