Katelin Moore
Tea Tree Gully,SA
Summary
Punctual and dependable, consistently attending all shifts and events with timeliness. Proven success in team environments, with extensive experience collaborating effectively. Prioritizing respect as a core value, extending it to teachers, classmates, friends, managers, employees, and customers. Building strong relationships effortlessly by offering assistance and support to those around me. Offering friendly and professional demeanour, with willingness to learn and grow in hospitality environment. Bringing ability to quickly grasp restaurant operations and deliver high-quality service. Ready to use and develop strong communication and multitasking skills in customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress and Bartender
The Bath Hotel
02.2023 - Current
- Worked with kitchen staff to ensure accurate order and timely delivery of dishes to customers.
- Assisted in training new waitstaff members.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently closed the bar according to established procedures.
- Trained new bartending staff.
- Cleaning and setting up dining room tables for next the customers.
- Adapted to fast-paced environment.
Cashier
Foodland
09.2019 - 03.2023
- Working with other employees as a team.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions.
- Helped customers complete purchases, locate items.
- Assisted customers with returns, refunds and resolving transaction issues.
- Trained new checkout staff, showed them the basics and trained them onto the checkout operator.
- Opened up and closed up the checkout department each Shift.
Wait Staff Member
St Louis Café
08.2022 - 09.2022
- Took orders/Cashier
- Cleaned tables and equipment.
- Closed and opened the café
- Runner (served coffees and food)
- Greeted customers with a welcoming manner.
- Made sure the customers were satisfied with the service.
- Collaborated with the team.
- Took food and drink orders.
Education
High school -
Norwood International High School
01.2022
Certificate 2 - animal Studies
Gillies Plains
01.2021
Skills
- Customer service
- Punctual
- Team work
- Communication
- Service prioritization
- Attention to detail
- Cash handling
- Decision-making
- Hospitality service expertise
- Safe food handling
- Handling complaints
- Loyalty
Certification
- RSA (Responsible Service of Alcohol)
- Certificate 2 in Animal Studies.
Timeline
Waitress and Bartender
The Bath Hotel
02.2023 - Current
Wait Staff Member
St Louis Café
08.2022 - 09.2022
Cashier
Foodland
09.2019 - 03.2023
Certificate 2 - animal Studies
Gillies Plains
High school -
Norwood International High School
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