Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

KATELIN WALKER

Brunswick West,VIC

Summary

Determined and responsible sales manager with success boosting productivity and streamlining procedures for organizations. Focused on increasing sale revenue. Expertly balances targets with resources and optimizes long-term success. Articulate and driven leader with high energy and engaging personality, hardworking and focused on maximise performance results. Furthermore, highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased sales, improving buyers experience and elevating company profile with the target market. Consistently recognized for sales performance and excellence in customer service.

Overview

12
12
years of professional experience

Work History

Business Development Manager

Just Tint Melbourne
Melbourne, VIC
06.2020 - Current
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Brought in new business connections and revenue generation opportunities by improving networking strategies.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Drafted invoices for completed work.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Drastically grew sales numbers through skilled sales support for new and existing customers
  • Collaborated with sales and marketing departments to support business objectives and client acquisition

Change Agent

Ultimate You
Cheltenham, VIC
10.2019 - 03.2020
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Developed campaigns and specific marketing strategies for clients.
  • Cultivated community and media relations through social media and other communication channels to support program.
  • Supported and assisted in the client's fitness journey.
  • Managed the daily operations of the gym.
  • Motivated clients to achieve their personal fitness goals through developing and modifying routines.
  • Educated clients on effective ways to exercise while on business travel, at home and on vacation.
  • Cultivated positive relationships with participants by interacting with the group during fitness classes.

Executive Assistant/ Law Clerk

M A Legal Melbourne
Parkville, VIC
09.2018 - 09.2019
  • Maintained calendars for the team by updating and entering court dates and meetings.
  • Created and prepared legal drafts by organizing and assembling information for legal documents and forms, including declarations, discovery requests and complaints.
  • Updated firm's database with new information, including policies, client records and financial documents.
  • Assisted attorneys with case organization and administrative tasks.
  • Used internal templates to prepare client correspondence.
  • Maintained appropriate filing of personal and professional documentation.
  • Handled all incoming information requests.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Managed a large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time.
  • Entrusted to handle confidential and sensitive situations in a professional matter.
  • Took notes and dictation at meetings.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Filed paperwork and organized computer-based information.
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Assistant Manager/ Acting Manager

Invoicing
Hobart, TAS
02.2016 - 08.2018
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Developed and implemented a comprehensive salesperson training program.
  • Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
  • Assisted sales team with completing customer transactions and managing issues.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
  • Demonstrated exemplary customer service by engaging clients on the sales floor.
  • Developed monthly team action plans and monitored progress.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Coached sales team both collectively and individually to help each employee achieve monthly goals.

Merchandiser/ Senior Sale Assistant

Gallery Salamanca
Hobart, TAS
05.2014 - 08.2016
  • Salamanca is known as the art strip of Hobart with a unique range of festivals and tourism industry.
  • The gallery to link to the community and events to continuously engaging new clients and artists.
  • Facilitated good gallery visitor flow to enhance viewing experiences and minimize accident potential.
  • Managed office and gallery supplies inventories and placed reorders to maintain predetermined stock levels or Artist products.
  • Maintained and developed displays and daily merchandising.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and shipping of fine art pieces.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
  • Maintained an extensive knowledge of company products and services.

Bar/Waitress

Rosevears Waterfront
Launceston, TAS
02.2013 - 11.2014
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.

Child Care Assistant

Renmark Kinder Resort
Renmark, Australia
06.2010 - 03.2012
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Engaged with children individually to encourage physical activity and academic curiosity.
  • Applied positive behaviour management techniques to enhance social interactions and emotional development.
  • Maintained daily records of children's activities, behaviours, meals and naps.
  • Observed play activities to identify positive behaviours and areas in need of improvement, implementing behaviour redirection where appropriate.

Education

Cert 4 Business Admin And Leadership -

Open

Renmark First Aid Training - Mildura - undefined

Business

Bachelour of Business
La Trobe
2023

Cert 3 In Childcare - undefined

TAFE
2011

Skills

  • Relationship building and rapport
  • Verbal and written communication
  • Multitasking abilities
  • Time management
  • Flexible & Adaptable
  • Self-motivated professional
  • Strong Communication
  • Strong Work Ethic
  • Excellent Customer Service
  • Sales Administration
  • Cold Calling
  • Fast Learner
  • Sales Meetings
  • Customer Service Skills

Timeline

Business Development Manager

Just Tint Melbourne
06.2020 - Current

Change Agent

Ultimate You
10.2019 - 03.2020

Executive Assistant/ Law Clerk

M A Legal Melbourne
09.2018 - 09.2019

Assistant Manager/ Acting Manager

Invoicing
02.2016 - 08.2018

Merchandiser/ Senior Sale Assistant

Gallery Salamanca
05.2014 - 08.2016

Bar/Waitress

Rosevears Waterfront
02.2013 - 11.2014

Child Care Assistant

Renmark Kinder Resort
06.2010 - 03.2012

Cert 4 Business Admin And Leadership -

Open

Renmark First Aid Training - Mildura - undefined

Business

Bachelour of Business

Cert 3 In Childcare - undefined

TAFE

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KATELIN WALKER