Katelyn Belcher
Sunshine Coast,QLD
Summary
In my previous roles as a cleaner and supervisor at Cole’s, as well as a customer care consultant, I developed strong organisational and communication skills. My experience as a traffic controller taught me the importance of safety and teamwork in dynamic environments. Currently, as a first-year plumbing apprentice, I am gaining practical skills and further enhancing my problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Plumber
APS Plumbing
09.2024 - Current
- Repaired plumbing systems, components, and equipment.
- Assisted my tradesmen with day to day responsibilities.
- Installed new piping systems in various types of buildings following local building codes and regulations.
Traffic Controller
Traffic Design QLD
Brisbane, QLD
05.2024 - 09.2024
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
Customer Care Consultant
McMillian ShakeSpere Group
10.2023 - 05.2024
- Collaborated with cross-functional teams to identify areas for improvement in customer service processes.
- Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Resolved complex customer issues, ensuring a positive and efficient experience.
Supervisor
Coles
02.2023 - 11.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Crew Trainer
McDonald's
Brisbane, QLD
06.2021 - 03.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Cleaner
Purple Fairies
Brisbane, QLD
03.2020 - 06.2021
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Education
Australian Christian College, Moreton
Brisbane, QLD11.2022
Skills
- Piping installation
- Skilled with both hand and power tools
- Problem solving prowess
- Continuous learning commitment
- Team work
Timeline
Plumber
APS Plumbing
09.2024 - Current
Traffic Controller
Traffic Design QLD
05.2024 - 09.2024
Customer Care Consultant
McMillian ShakeSpere Group
10.2023 - 05.2024
Supervisor
Coles
02.2023 - 11.2023
Crew Trainer
McDonald's
06.2021 - 03.2023
Cleaner
Purple Fairies
03.2020 - 06.2021
Australian Christian College, Moreton