Summary
Overview
Work History
Education
Skills
Interests
Timeline
Yoga, Pilates, Walking, Music, Nature, Movies, Cafes, Social events.
Yoga, Pilates, Walking, Music, Nature, Movies, Cafes, Social events.
Generic

Katelyn Croker

University Graduate
Laggan ,NSW

Summary

Outgoing and friendly barista/university graduate with excellent interpersonal communication strengths. Solid experience making coffee and other berverages, handling food and meeting customer demands with diligent and well-organized mentality. Certified in Hospitality and Business. Possess a wide-range and academic and athletic skills contributing to leadership, teamwork, communicative, creative, and problem-solving skills.

Overview

9
9
years of professional experience
10
10
years of post-secondary education

Work History

Barista

Grand Ettie
Taralga, NSW
01.2018 - Current
  • I am a senior employee and barista.
  • I am required to make and serve coffees and other beverages efficiently.
  • I create a wide variety of hot and cold beverages 4-5 days a week with consistently positive customer satisfaction scores.
  • I delegate tasks to junior employees and train new employees, sharing knowledge and expertise of coffees, teas and merchandise.
  • At times I assist the Manager with daily tasks, stock take, and pop-up shops/dinners/catering.
  • In this role I maintain a strong work ethic, display responsibility, demonstrate strong communication skills, problem-solving, organization, and creative and critical thinking. I am able to resolve customer problems.
  • Pleasantly interact with customers during hectic periods to promote fun, positive environment.
  • Memorized regular customers coffee orders and elevated customer loyalty.

Waitress/Juice Bar Girl

Greengrocer
Goulburn, NSW
08.2019 - 01.2020
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Communicated effectively with other staff members to achieve customer satisfaction.
  • Displayed enthusiasm and promoted excellent service to customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Greeted customers, shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used cash registers and credit card machines to cash out customers.
  • Performed general cleaning duties.

Student Teacher Work Placement

Karabah High School
Queenbeyan, NSW
05.2019 - 06.2019
  • Prepared variety of different written communications, reports and a detailed portfolio.
  • Observed and applied teaching strategies in a variety of classrooms.
  • Proved successful working within tight deadlines, children, in an unpredictable atmosphere.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Applied leadership, teamwork, adaptability, written, and oral communication skills.
  • Collaborated with teaching professional.
  • Exceeded goals, including timely assignment submission, through effective task prioritization and great work ethic.

Waitress/Barista

Coffee Cafe
Canberra, ACT
08.2018 - 05.2019
  • Barista and Waitress.
  • Carried out day-to-day duties accurately and efficiently.
  • Actively listened to customers, and able to handle concerns quickly.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Using a wide range of appliances and ingredients in juice bar area to successfully comply with orders.
  • Clearing and wiping down tables, sanitising, vacuuming, mopping.
  • Effectively preparing stock and stations for the following day.

Kitchen Hand/Waitress

Taralga Hotel
Taralga, NSW
11.2014 - 01.2018
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Required to prepare and waitress food-to-order in a fast-paced, demanding environment.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Circulated kitchen area to receive work assignments and identify support tasks.
  • Work effectively with staff and team members.
  • Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
  • Maintained composure and work quality while under stress.
  • Carried out general ceaning duties.

VET Hospitality Work Expereince

Lady Rae's Cafe
Taralga, NSW
09.2016 - 09.2016
  • Exceeded goals through effective task prioritization and great work ethic.
  • Learned to apply coffee skills in an environment other than school.
  • Actively listened to customers and addressed concerns.
  • Successfully delivered service to customers.
  • Took customer orders, communicated with chef and staff members, delivered food and beverages.
  • Conducted research, gathered information from multiple sources and presented results.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Work Experience

Bradfordville Primary School
Goulburn, NSW
08.2015 - 08.2015
  • Actively listened to children/students requests, confirming full understanding before addressing concerns.
  • Observing, adapting, and working alongside teaching professionals in a school environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-to-day duties accurately and efficiently.
  • Participated in a range of classroom activities.
  • Developed and enhanced professional, communicative, and social skills.
  • Recorded and reported daily summaries.
  • Successfully submitted a detailed reflection.

Education

Bachelor of Business (Management) - Management

University of Canberra
Canberra, ACT
02.2018 - 05.2022

HSC And High School -

Mulwaree High School
Goulburn
01.2015 - 11.2017

High School -

Crookwell High School
Crookwell, NSW
01.2012 - 12.2014

Skills

Strong work ethicundefined

Interests

Yoga

Pilates

Walking/Running

Music and Movies

Cafes and Adventures

Friends and Social Events

Baking

Reading

Timeline

Waitress/Juice Bar Girl

Greengrocer
08.2019 - 01.2020

Student Teacher Work Placement

Karabah High School
05.2019 - 06.2019

Waitress/Barista

Coffee Cafe
08.2018 - 05.2019

Bachelor of Business (Management) - Management

University of Canberra
02.2018 - 05.2022

Barista

Grand Ettie
01.2018 - Current

VET Hospitality Work Expereince

Lady Rae's Cafe
09.2016 - 09.2016

Work Experience

Bradfordville Primary School
08.2015 - 08.2015

HSC And High School -

Mulwaree High School
01.2015 - 11.2017

Kitchen Hand/Waitress

Taralga Hotel
11.2014 - 01.2018

High School -

Crookwell High School
01.2012 - 12.2014

Yoga, Pilates, Walking, Music, Nature, Movies, Cafes, Social events.

I am very passionate about health and holstic wellness, travel, and creative business. I like to keep my mind and body active. I love meeting new people and exploring to places :) I love to learn and gain knowledge.

Yoga, Pilates, Walking, Music, Nature, Movies, Cafes, Social events.

I am very passionate about health and wellness. I hold a holistic perspective on life. I like to keep my mind and body active and positive. I love meeting new people and exploring to places :) I love to learn an gain knowledge.

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