Katelyn Dodkins
Summary
Pursuing full-time role that presents professional challenges and further customer service skills. I have strong work ethic and commitment to learning new roles.
I've had previous positions that have helped enhance problem solving skills, working alongside teams to provide excellent services. Bringing fresh prospective and strong commitment to quality. I'm hardworking and passionate.
Overview
10
10
years of professional experience
Work History
Childcare Educator
Busy Bees
11.2023 - Current
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
Office Administrative Assistant
Culture Dynasty
06.2022 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Childcare Educator
Imagine Childcare
12.2021 - 06.2022
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Communicated with children's guardians about daily activities, behaviors and related issues.
- Streamlined daily routines, resulting in increased efficiency and smoother classroom operations.
Retail Shift Supervisor
Big W
11.2017 - 12.2021
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Led store opening/closing procedures effectively, guaranteeing secure premises while adhering to established protocols.
- Utilized point-of-sale systems adeptly during high-volume periods, enabling expedited transactions without sacrificing accuracy or efficiency.
- Managed cash handling procedures, reducing discrepancies and ensuring accurate reporting at the end of each shift.
- Provided exceptional customer service with product recommendations, increasing sales revenue.
Childcare Educator
Avenues Early Learning
04.2021 - 11.2021
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Utilized creative teaching strategies to engage students in classroom.
- Encouraged use of technology to support student learning.
- Modeled positive behavior and communication skills for students.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Gathered materials and resources to prepare for lessons and activities.
Bartender and Cafe All Rounder
Bracken Ridge Tavern
05.2018 - 10.2019
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Bartender
Sandstone Point Hotel
10.2017 - 03.2018
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Assistant Restaurant Manager
Restaurant One O Six
01.2016 - 01.2017
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Restaurant Front of House
McDonald’s
05.2016 - 11.2016
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Bartender
Beach House Bar & Grill
08.2015 - 08.2016
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
RSA
RSG
Certificate in Retail Services
Certificate III in Early Childhood Education -
TAFE Queensland
QLD09-2021
Blue Card Qualification
01-2021
Year 12 Graduate
01-2015
Skills
- CPR and first aid
- Time management
- Active listener
- Health and safety
- Problem-solving
- Customer service
Timeline
Childcare Educator
Busy Bees
11.2023 - Current
Office Administrative Assistant
Culture Dynasty
06.2022 - 05.2023
Childcare Educator
Imagine Childcare
12.2021 - 06.2022
Childcare Educator
Avenues Early Learning
04.2021 - 11.2021
Bartender and Cafe All Rounder
Bracken Ridge Tavern
05.2018 - 10.2019
Retail Shift Supervisor
Big W
11.2017 - 12.2021
Bartender
Sandstone Point Hotel
10.2017 - 03.2018
Restaurant Front of House
McDonald’s
05.2016 - 11.2016
Assistant Restaurant Manager
Restaurant One O Six
01.2016 - 01.2017
Bartender
Beach House Bar & Grill
08.2015 - 08.2016
RSA
RSG
Certificate in Retail Services
Certificate III in Early Childhood Education -
TAFE Queensland
Blue Card Qualification
Year 12 Graduate
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