Katelyn Duncan
Mackay,QLD
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Service and Repair Proposals Officer
David Brown Santasalo
Mackay, QLD
03.2024 - Current
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Coordinated cross-departmental projects to achieve company objectives.
- Negotiated contracts and agreements with vendors and partners.
- Determined consumer needs to provide products and services appealing to larger market.
Stores Coordinator
David Brown Santasalo
Mackay , QLD
06.2021 - 03.2024
- Inspected facilities regularly to ensure cleanliness standards were met at all times.
- Provided support for other departments within the organization when needed.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Established store tactics and strategies to achieve operational performance and sales goals.
Cleaner
Tailored Services
Mackay , QLD
03.2020 - 06.2021
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Followed company uniform, performance and security policies with every job.
Store Manager
Domino's Pizza
Mackay, QLD
02.2016 - 03.2020
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained and supervised new employees.
- Established customer service standards and monitored staff compliance.
Drive-Thru Cashier
Red Rooster
Mackay, QLD
07.2012 - 02.2016
- Verified that orders were accurate and complete before delivering them to customers.
- Followed all safety protocols while operating restaurant equipment like fryers or grills.
- Replenished supplies such as napkins, straws, condiments, trays throughout shift.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Greeted customers, took orders, and provided product information.
Education
First Aid & CPR Certificate - First Aid
St John Ambulance Queensland
Mackay, QLD08-2024
Certificate III in Hospitality - Hospitality
Redmako Learning Pty Ltd
Mackay06-2018
High School Diploma -
Pioneer State High School
Mackay11-2017
Certificate III in Fitness - Health And Fitness
Binnacle Training
11-2017
Certificate II in Workplace Practices -
Pioneer State High School
Mackay11-2017
Responsible Service of Alcohol Certificate -
Galaxy Training Australia
Mackay09-2016
Skills
- Work Coordination
- Reporting and documentation
- Strategic Planning
- Resourceful and Honest
- Team Player
- Ability to Work Unsupervised and Under Pressure
- Self-Motivated and Driven
- Quality Customer Service
Timeline
Service and Repair Proposals Officer
David Brown Santasalo
03.2024 - Current
Stores Coordinator
David Brown Santasalo
06.2021 - 03.2024
Cleaner
Tailored Services
03.2020 - 06.2021
Store Manager
Domino's Pizza
02.2016 - 03.2020
Drive-Thru Cashier
Red Rooster
07.2012 - 02.2016
First Aid & CPR Certificate - First Aid
St John Ambulance Queensland
Certificate III in Hospitality - Hospitality
Redmako Learning Pty Ltd
High School Diploma -
Pioneer State High School
Certificate III in Fitness - Health And Fitness
Binnacle Training
Certificate II in Workplace Practices -
Pioneer State High School
Responsible Service of Alcohol Certificate -
Galaxy Training Australia
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