Katelyn Gladman
Summary
Hardworking Disability Support Worker dedicated to comprehensive, compassionate and individualized patient care. Manages appointments and medication, assists with bathing and grooming and maintains tidy environments. Highly motivated, demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Disability Support Worker
CHIL Ballarat
03.2022 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Kept accurate records for client files and handled related paperwork.
- Adhered to company requirements for patient interactions and care standards.
- Kept detailed daily logs with care actions, patient behaviours and incidents.
- Drove clients safely to social activities and appointments.
- Prepared nutritious meals to meet individual dietary needs for clients.
Restaurant Manager
McDonald's
08.2021 - 02.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Led and directed team members on effective methods, operations and procedures.
- Created and carefully reviewed weekly rosters for all crew members as well as monthly rosters for the management team.
People Performance Manager
McDonald's
12.2020 - 08.2021
- Quickly learned new skills and applied them to my new role
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
Crew Member
McDonald's
08.2018 - 12.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Worked front counter, drive-thru and other areas.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked well with teammates and accepted coaching from management team.
Education
No Degree -
Loreto College
Ballarat, VIC12.2020
Skills
- Supporting Daily Living Needs
- Documentation Skills
- Conflict Resolution
- Computer Skills
- Staff Meetings
- Team Collaborating
- Training and Teaching
- Team Leadership
- Managing Appointments
Certification
- First Aid Certificate
- Fire training
- COVID-19 Infection Control
- NDIS Workers screening
- Working with children's check
Timeline
Disability Support Worker
CHIL Ballarat
03.2022 - Current
Restaurant Manager
McDonald's
08.2021 - 02.2022
People Performance Manager
McDonald's
12.2020 - 08.2021
Crew Member
McDonald's
08.2018 - 12.2020
No Degree -
Loreto College
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