Katelyn Hughes
Alkimos,WA
Summary
Customer service professional with a strong attention to detail and friendly demeanour. Skilled in providing accurate and relevant information about products and services to clients. Proactive in offering guidance and support to colleagues, ensuring high customer satisfaction. Adaptable and able to thrive in dynamic work environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Station Attendant
7 Eleven
Wanneroo, Perth Western Australia
04.2019 - 05.2023
- Maintained cleanliness of store area, including wiping down counters and sweeping floors.
- Ensured safety procedures were followed in accordance with WHS regulations when handling hazardous materials, such as fuel or cleaning supplies.
- Operated cash register, processed payments, and balanced drawer daily.
- Provided accurate information to customers regarding products and services.
- Stocked shelves with merchandise such as snacks, beverages, cigarettes, oil products, ice cream, and other convenience items.
- Monitored security cameras to ensure the safety of employees and customers.
- Responded to emergency situations calmly and efficiently, following the company's established protocol.
- Reported any suspicious activity to management promptly.
- Assistant manager duties, when needed.
Domestic Cleaner
Pioneer Cleaning
Perth, Western Australia
04.2017 - 01.2020
- Entrusted to clean private properties unsupervised.
- Complete extra special requests for clients in a timely manner.
- Swept, vacuumed, and mopped floors for residential homes.
- Dusted furniture, blinds, and other surfaces.
- Cleaned bathrooms, including toilets, sinks, showers, and bathtubs.
- Disinfected countertops and appliances, such as microwaves and refrigerators.
- Ensured that all tools were properly stored after use.
- Changed bed linens when requested by clients.
- Maintained and organized cleaning supplies stock.
Waitress
Event Cinemas
Whitfords, Western Australia
08.2017 - 07.2018
- Greeted customers in a friendly manner upon entering the theatre.
- Served alcoholic beverages responsibly, in accordance with state laws.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Communicated daily specials to customers.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Verified tickets and directed customers to their seats.
- Presented food and beverages to guests at tables.
- Performed cashier duties, such as taking payments, counting money, and making change.
- Cleaned auditoriums after each movie were shown.
Retail Assistant
Salvos Stores (Volunteer)
Joondalup, Perth Western Australia
11.2016 - 01.2017
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Ensured cleanliness of the retail area, including dusting surfaces and vacuuming floors.
- Restocked shelves with new merchandise when required.
- Contributed to team effort by accomplishing related results as needed.
- Performed price changes on merchandise tags, according to company guidelines.
Bartender
Southbound Music Festival
Perth, Western Australia
12.2016 - 12.2016
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with a POS system.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for the service shift.
- Resolved customer complaints in a professional manner.
- Adhered to state regulations regarding serving alcohol responsibly.
- Poured wine, beer, and cocktails for patrons.
Database Assistant
Needac (WTFTD)
Perth, Western Australia
06.2016 - 12.2016
- Undertaken as a requirement to receiving government benefits
- Providing assistance to the IT department creating database.
Contruction Site Cleaner
Baliztik Cleaning
Perth, Western Australia
06.2015 - 04.2016
- Removing rubble, dirt, and hazardous waste from construction sites.
- Attending company safety meetings and providing valuable input to the team.
- Ensuring all work is completed within set deadlines, to a high standard.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Cleaned kitchen, including inside and outside cabinets, sinks, and all surfaces.
- Swept sidewalk, driveway, and garage of debris.
- Disinfected doorknobs and light switches.
- Washed windows, both inside and outside of the property.
Cashier /Crew Kitchen Staff Member
Hungry Jack’s Restaurant
Jindalee, Perth Western Australia
08.2013 - 05.2015
- Always providing great customer service and ensuring customer satisfaction.
- Answer questions and make recommendations for other products or specials.
- Stay on top of stock around store to promote a stress-free working environment at all times.
- Maintained cleanliness of checkout area, including countertops, registers, windowsills, and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
- Working in a fast-paced manner to deliver service to patrons in a timely manner.
- Followed recipes accurately while adhering to portion control standards.
- Monitored food temperature during storage and preparation to adhere to food safety standards.
Education
North Metropolitan TAFE
Joondalup, WA01-2018
High School Diploma -
Clarkson Community High School
Perth, WA01-2014
Skills
- Computer literacy
- Customer service and assistance
- Maintaining clean premises
- Driving customer satisfaction
- Payment Processing
- Effective communication abilities
- Inventory Maintenance
- Safety protocol knowledge
- Stocking shelves
- Age Verification
- Professional Appearance
- Punctual and Reliable
- Security Monitoring
- Teamwork and Collaboration
- Problem-Solving
- Training and coaching
- Organizational abilities
Certification
- C Class Driver’s License – Western Australia
- Certificate III in Hospitality
- Responsible Service of Alcohol
- Certificate IV in Fitness
References
- 7 Eleven Manager - Jason Mcintosh (0439 914 989)
- Pioneer Cleaning Manager - Claire Hutchison (0413 711 789)
Timeline
Service Station Attendant
7 Eleven
04.2019 - 05.2023
Waitress
Event Cinemas
08.2017 - 07.2018
Domestic Cleaner
Pioneer Cleaning
04.2017 - 01.2020
Bartender
Southbound Music Festival
12.2016 - 12.2016
Retail Assistant
Salvos Stores (Volunteer)
11.2016 - 01.2017
Database Assistant
Needac (WTFTD)
06.2016 - 12.2016
Contruction Site Cleaner
Baliztik Cleaning
06.2015 - 04.2016
Cashier /Crew Kitchen Staff Member
Hungry Jack’s Restaurant
08.2013 - 05.2015
North Metropolitan TAFE
High School Diploma -
Clarkson Community High School
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