Katelyn Kitson
Brentwood
Summary
My professional journey has honed my dedication to delivering outstanding customer service. I bring reliability, responsibility, and drive to every team I join, certifying I am an essential contributor. I maintain a steadfast commitment to punctuality while ensuring tasks are seen through to completion.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Child Care Worker
Nature's Atelier
09.2022 - 11.2022
- Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
- Provided continuous supervision to children during indoor and outdoor activities to maintain safe learning and playing environments.
- Developed healthy relationships with children to provide support and guidance in learning.
- Instructed children in health and personal habits
- Prepared and served nutritious and healthy meals and snacks
- Communicated with parents regarding child's behavior, daily activities and concerns
Vineyard Worker
Calneggia Family Vineyards
08.2022 - 08.2022
- Kept vineyard facilities and equipment in good working order for ongoing operations.
- Installed and maintained trellises for proper vine development.
- Picked grapes at correct time and sorted by quality for further processing into vineyard wines.
- Assisted with erosion control by helping shape land and strategically use sod to prevent excess soil movement.
- Cut grape vines down to 4 canes to promote growth of new shoots.
- Supported vineyard operations through lifecycle of vines from spring pruning to fall harvests
Housekeeper
Grand Mercure Basildene Manor Accor Vacation Club
10.2020 - 06.2022
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Verified cleanliness and organization of storage areas and carts.
- Documented and reported necessary facility and building repairs observed.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Worked on cleaning team to service hotels, offices.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
Shelf Stacker
Coles Supermarket
01.2022 - 06.2022
- Stacked finished cases on pallets according to customer requests.
- Identified and removed products that did not meet quality control standards.
- Complied with company policy and legal regulations to achieve and maintain safe working environment.
Retail Assistant
IGA Supermarket
11.2015 - 01.2020
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
Store Assistant
True Value Hardware
01.2013 - 11.2015
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Remained calm and composed in tense situations involving angry or upset customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Education
High School Diploma -
Margaret River Senior High School
Maragret River10.2017
Skills
- Excellent Customer Service: Proficient in understanding and meeting customer needs, adept at handling inquires, complaints, and providing solutions to ensure customer satisfaction
- Problem Solving: Skilled in identifying issues, analyzing root causes, and implementing solutions to resolve challenges efficiently and effectively
- Exceptional Time Management: Proven ability to prioritize tasks, manage workload effectively, and meet deadlines consistently while maintaining high quality standards
- Team Collaboration: Accomplished in working collaboratively with team members, demonstrating flexibility, and contributing positively to group dynamics to achieve common goals and enhance productivity
- Effective Communication: Skilled in conveying information clearly and concisely, fostering open communication channels with teams and with clients/customers to facilitate smooth operations and resolve issues efficiently
- Adaptability: Able to quickly adjust to changing environments, tasks, and priorities, demonstrating resilience and versatility to successfully handle unforeseen challenges and deliver results in dynamic work settings
Certification
Cert ll Business
Timeline
Child Care Worker
Nature's Atelier
09.2022 - 11.2022
Vineyard Worker
Calneggia Family Vineyards
08.2022 - 08.2022
Shelf Stacker
Coles Supermarket
01.2022 - 06.2022
Housekeeper
Grand Mercure Basildene Manor Accor Vacation Club
10.2020 - 06.2022
Retail Assistant
IGA Supermarket
11.2015 - 01.2020
Store Assistant
True Value Hardware
01.2013 - 11.2015
High School Diploma -
Margaret River Senior High School
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