Dynamic professional with a strong background in resolving customer complaints and navigating complex challenges in fast-paced environments. Proven ability to deliver results under pressure, while maintaining professionalism and empathy. Committed to lifelong learning and contributing to team success through collaboration and support for others. Passionate about making a positive impact in every interaction.
Structured and facilitated adaptable training sessions, meeting diverse student requirements.
Ensured assessments met standards through timely and flexible validation.
Crafted unique instructional materials that facilitate better understanding.
Verified that training resources met current requirements set by AQF, ASQA, and associated Training Packages.
Executed established strategies ensuring fairness, validity, currency, and sufficiency.
Designed, launched, and sustained customized plans addressing unique learner requirements.
- Engaged in moderation and validation sessions.
- Provided updates to the Academic Coordinator on issues related to student welfare, attendance, and course progress.
- Monitored operations and reviewed records and metrics to understand company performance.
Encouraged an environment fostering student success and inclusivity.
• Deliver structured, flexible, relevant, and interesting training sessions and assist all students regardless of level to achieve their training goals
Executed assessments ensuring up-to-date accuracy and applicability.
• Designing learning materials to enhance students learning.
• Ensure all training resources are current and are compliant with AQF, ASQA, Training Package requirements.
Develop Training and Assessment strategies that meet all requirements effectively.
• Develop, implement, and maintain individual training plans to meet the individuals learning style and level of skills and knowledge.
• Participate in moderation/validation sessions as required.
• Report to and inform the Academic Coordinator regarding student welfare, student attendance and course progress.
Engaged in internal and external audits to ensure compliance and undertook necessary corrective measures.