Katelyn Marshall
Narangba
Summary
Professional retail worker prepared to excel in fast-paced environments. Known for maintaining high standards in store presentation and customer interaction. Dependable team player with focus on achieving positive results and adapting to changing store needs. Proficient in point-of-sale systems and inventory control. Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
7
7
years of professional experience
Work History
Retail Assistant
Springbok Foods
08.2018 - Current
- Used in-store system to locate inventory and place special orders for customers.
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Managed inventory levels, ensuring accurate stock availability and timely replenishment of products.
- Trained new staff on store policies, procedures, and customer service standards to maintain operational excellence.
- Resolved customer inquiries and complaints effectively, fostering positive relationships and loyalty.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained tidy and organised store environment to comply with cleanliness standards.
- Answered incoming calls and emails to provide product information, features and benefits.
Temporary Receptionist Assistant
City Beach Headquarters
12.2021 - 01.2022
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Maintained filing systems and office supplies inventory for optimal organizational efficiency.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
- Maximized time management skills by prioritizing tasks efficiently based on importance or urgency of completion deadlines.
- Resolved customer problems and complaints.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
- Coordinated communication between departments, enhancing information flow and response times.
Education
Bachelor of Business Admin - Business Administration
Australian Catholic University
11-2025
High School Diploma -
North Lakes State College
11.2022
Certificate III - Business
Nationally Recognised Training
11-2022
Skills
- Collaborative teamwork
- Professional telephone communication
- Merchandise layout coordination
- Proficient in communication and collaboration
- Health and safety regulations knowledge
- Fostering customer retention
- Manage register operations
- Exceeding Customer Expectations
- Consistently meeting sales objectives
- Strategic Selling
- Proficient in Microsoft Office
- Strong organizational skills
- Compassionate understanding
Timeline
Temporary Receptionist Assistant
City Beach Headquarters
12.2021 - 01.2022
Retail Assistant
Springbok Foods
08.2018 - Current
Bachelor of Business Admin - Business Administration
Australian Catholic University
High School Diploma -
North Lakes State College
Certificate III - Business
Nationally Recognised Training