Katelyn Olds
Hobart,TAS
Summary
Hold a strong set of problem-solving abilities, a willingness to learn, and excellent communication skills, well-prepared to contribute to team success and achieve positive results. Excited to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Shared Service Officer
Solstice
05.2024 - Current
- First point of contact from customers, contractors and stakeholders via phone, email or in person.
- Provide the correct information, resolving any issues and allocate work to the correct department, effectively and efficiently.
- Issuing emergency calls to Field Techs and accurately inputting data into our FM system for emergency responses and locations to protect Customers and Tas Gas assets by ensuring DBYD’s are finalised by confirming forms are completed through X-info maps.
- Administrative support for the Hobart branch and ensuring that general office duties are kept at a high standard by collaborating effectively with different departments to understand their needs, coordinate office supplies and manage building maintenance requests.
- Manage shared service systems for any inquiries, issuing daily reports, document processing with confidentiality and any ad hoc duties that may arise.
- Financial duties: expenses, credit card reconciliations through SAP Concur, PO’s, invoices.
- Travel arrangements for all employees. Implement and maintain new relationships with stakeholders to acquire minimal expenditure.
- Organise functions and fundraisers, catering and booking venues for the Hobart branch.
Dog Groomer
Dogwood Grooming Salon
05.2022 - 01.2023
- Ability to communicate clearly with customers face to face and phone calls and provide great customer service.
- Work well within a team and independently.
- Prioritise work at a high standard in a busy working environment and making sure dogs are completed within the time frame given.
- Completing full grooms and breed clips.
- Maintain and update dog records accurately.
- Creativity instincts and happy offering advice to clients and promoting additional services that would benefit their pets.
Dog Groomer
Just Dogs Grooming
01.2021 - 02.2022
Music Administration Officer
The Hutchins School
01.2020 - 12.2020
- Administrative support to Head of Music and music team as well as supporting the music community, including students, tutors and casual staff.
- A wide range of administrative tasks while maintaining and updating records accurately.
- High level of computer literacy and word processing skills, able to maintain confidentiality, work well in a team, excellent people skills and ensuring a professional and friendly welcome is given to all.
- Well-developed interpersonal skills with the ability to communicate effectively with a wide range of stakeholders, including teaching staff, tutors and students.
- Work independently and to make decisions within the scope of the role.
- Data entry of instrumental music enrolment forms and up-to-date music tutors’ timetables.
- Prioritise work efficiently and effectively in a busy working environment.
- First point of contact by phone, email and face-to-face for staff, parents and students.
- Finance: PO’s, Invoice.
PA/Team Assistant
Rail Delivery Group
11.2016 - 01.2020
- Complete control of diary management for four Heads of the Customer Directorate team: scheduling meetings, liaising with internal and external contacts, greeting guests, room bookings.
- Coordinating large workshops and events: venue hire, ensuring equipment are ordered, ready in time and catering provided where necessary.
- Prioritising workload to ensure that all urgent work is complete in a timely manner.
- Booking travel arrangements both local and overseas.
- Assisting with formatting highly confidential Customer Board paper packs each month.
- Providing additional support to Executive Assistant as and when required.
- Providing cover and support to PA of Director of Customer Directorate during leave/absence and busy periods.
- Ensuring expenses are entered in line with company policy as well as dealing with invoices/PO’s.
Customer Service Officer
Rail Delivery Group
05.2016 - 11.2016
- Ensured Rail Staff Travel (RST) Phoenix database was accurately maintained and provided help and guidance with daily queries and application forms.
- Ensure work was performed at a high standard to exceed customer expectations and used acquired knowledge of Scheme Rules to determine how issues were resolved with minimum supervision.
- Worked efficiently, flexibly and successfully within a team.
- Maintain established RST processes and procedures as well as my own technical knowledge and customer service skill to provide advice and solutions confidently to a variety of routine day-to-day issues and queries.
Customer Service Specialist
Bfor Media
03.2015 - 04.2016
- Maintained and built on our client centric culture by placing the client at the centre of my daily operation.
- Ensured every need of our customer was satisfied and exceeding their expectation from first contact through to delivery by providing outstanding customer service.
- Answered all incoming calls, service-related emails, Zendesk Tickets and Live Chats while being professional and with warmth and wit.
- Resolved product/service problems efficiently by identifying problem, cause, solution and escalated possible changes to improve services.
- Implement suggestions to update automated messages to clients as well as suggested changes to packaging as per occasion.
- Checked stock availability and maintained company’s stock levels. Ordered from supplier when necessary – oversee production of Purchase Orders, Invoices, Payments.
- Arranged courier collections and tracked client deliveries to make sure delivery was on time.
Education
Architectural Drafting Certificate - Architectural Drafting
Inscape College Durban
Durban, South Africa12.2014
AutoCAD Certificate of Completion - Architectural Drafting
Inscape College Durban
Durban, South Africa12.2014
Skills
- Advanced Microsoft Office Skills
- Effective communication
- Collaboration and teamwork
- Attention to detail
- Confidentiality
- Document management
- Time management and multitasking
- Reliable
- Loyal
- Organizational skills
Timeline
Shared Service Officer
Solstice
05.2024 - Current
Dog Groomer
Dogwood Grooming Salon
05.2022 - 01.2023
Dog Groomer
Just Dogs Grooming
01.2021 - 02.2022
Music Administration Officer
The Hutchins School
01.2020 - 12.2020
PA/Team Assistant
Rail Delivery Group
11.2016 - 01.2020
Customer Service Officer
Rail Delivery Group
05.2016 - 11.2016
Customer Service Specialist
Bfor Media
03.2015 - 04.2016
Architectural Drafting Certificate - Architectural Drafting
Inscape College Durban
AutoCAD Certificate of Completion - Architectural Drafting
Inscape College Durban
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