Katelyn Roberts
Summary
I have experienced with administrative tasks, including data entry, document management and phone equites. Utilizes organizational skills to maintain efficient office operations. Track record of fostering collaborative workplace and ensuring accuracy in all tasks. I am experienced with making appointments, rescheduling and cancelling. I have worked across multiple medical practice software's such, Clinic2Cloud, Genie, Gentu and Xestro.
I have experience in Nursing and Disability Support Work. I supported patients and clients with daily living activities, personal hygiene, wound care, medications, transport, feeding and observing/charting their blood pressure, temperature, heart rate blood sugar and pain threshold.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administration Clerk
Mayo Specialist Centre
09.2023 - Current
- Coordinated administrative operations, ensuring efficient workflow and adherence to organizational policies.
- Developed and implemented filing systems, improving document retrieval efficiency by 30%.
- Mentored junior staff on best practices in administration, fostering a collaborative work environment.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Processed purchase orders, service contracts and financial reports.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Managed team petty cash, purchase orders and account transactions.
- Managed daily payment processing and drafted related financial documents.
Assistant in Nursing
Hunter New England Local Health District
03.2016 - 08.2023
- Provided compassionate care to patients, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments, contributing to accurate health documentation and reporting.
- Implemented infection control protocols, enhancing patient safety and minimizing hospital-acquired infections.
- Monitored vital signs and reported changes promptly, facilitating timely medical interventions when necessary.
- Developed strong relationships with patients and families, improving overall satisfaction with healthcare services.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Disability Support Worker
The Samaritans
03.2019 - 10.2019
- Provided compassionate support to individuals with disabilities, enhancing daily living skills and promoting independence.
- Developed personalized care plans in collaboration with healthcare teams, ensuring tailored approaches for each client's needs.
- Implemented effective communication strategies with clients and families, facilitating better understanding of care processes.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Kept detailed daily logs with care actions, patient behaviour's, and incidents.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
Education
Certificate III - Human Services
Taree Campus
01.2017
High School (Year 12) - undefined
Wingham High School
01.2017
Skills
- Time Management, Team Work, Customer Service, Adaptability, Team Building, Time Management, Computer Literacy, Communication Skills
- Administrative support
- Customer relations
- Documentation and control
- File maintenance
- Account reconciliation
- Financial reporting
- Relationship building
- MS office
- Scheduling
- Decision-making
- Team collaboration
- Multi-line phone systems
- Mail handling
- Timesheet processing
- Telephone etiquette
- Word processing
- Appointment scheduling
- Personal care
- Daily living assistance
- Independent living support
- Housekeeping and meal preparation
- Client confidentiality
- Incident reports
- Mobility support
- Risk assessments
- Transportation assistance
Certification
- Provide Basic Life Support Certificate Sep 2022 - Sep 2027
- Drivers Licence Issued by New South Wales Jul 2022 - Jul 2027
Languages
English
Timeline
Administration Clerk
Mayo Specialist Centre
09.2023 - Current
Disability Support Worker
The Samaritans
03.2019 - 10.2019
Assistant in Nursing
Hunter New England Local Health District
03.2016 - 08.2023
High School (Year 12) - undefined
Wingham High School
Certificate III - Human Services
Taree Campus
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