Summary
Overview
Work History
Education
Skills
References
Timeline
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Katelyn Thomas

Mermaid Waters,QLD

Summary

Customer Service Professional with over 5 years of experience, known for being passionate and dedicated to delivering exceptional service. Demonstrated expertise in training and supervising staff, with a proven track record of enhancing customer satisfaction and operational efficiency. Proficient in Adobe Creative Suite and Microsoft Excel, with a strong ability to learn and adapt quickly to new challenges. Eager to learn and apply my skills to a new role.

Overview

5
5
years of professional experience

Work History

Bar Supervisor

Broadbeach Tavern
01.2024 - Current
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Completed bar opening and closing procedures.
  • Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
  • Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.

Temporary Bar Manager

Horse and Trap
07.2023 - 11.2023
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.

Office Administrator

Corporate Cabs
02.2020 - 07.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.

Education

RSA And RSG -

Clear To Work
Gold Coast, QLD
01.2024

Screen Production Diploma -

SAE Institute
Auckland, NZ
11.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Customer Relations
  • Call center experience
  • Microsoft Excel
  • Payment Processing

References

Available on request 

Timeline

Bar Supervisor

Broadbeach Tavern
01.2024 - Current

Temporary Bar Manager

Horse and Trap
07.2023 - 11.2023

Office Administrator

Corporate Cabs
02.2020 - 07.2022

RSA And RSG -

Clear To Work

Screen Production Diploma -

SAE Institute

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