Katelyn Wilkins
Frankston South
Summary
My name is Katelyn, i am 28 years old and I am a mum of 4 children. I live in Frankston South. I am looking for the opportunity to gain a position where I can perform all duties expected of me to a high standard either working independently or as part of a team. To always learn new skills and more than willing to undertake further training if required. I am highly motivated in gaining a position that will allow me to grow within myself and within the company. I am seeking for part-time work hours to begin with due to my children. I am a very reliable and can do person!
Overview
13
13
years of professional experience
Work History
Administration Assistant
Skills plus
01.2014
- General Administration duties
- Answering phones and filing
- Customer Service
- General cleaning
Childcare Trainee
Hope Early Learning
06.2022 - Current
- Assisted lead teacher in creating a nurturing environment, improving overall classroom atmosphere and child behavior.
- Contributed to curriculum design that focused on age-appropriate developmental milestones for each child under our care.
- Led small group activities that encouraged teamwork and cooperation among peers while promoting social skill development within a structured setting.
- Assisted in maintaining a clean, organized, and safe environment within the childcare facility, ensuring that all students had access to necessary resources and materials.
- Developed strong relationships with families, fostering trust and open communication between parents and staff members.
- Maintained accurate records of each child''s progress, attendance, and any notable incidents or concerns for review by lead teacher and administrators.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Assisted in potty training and other daily hygiene activities to support child development.
Customer Service
South East Water
02.2021 - 05.2022
- Demonstrated exemplary customer service by engaging clients with fast paced assistance and solving problems.
- Provided sales and customer service assistance on high volume phone calls.
- Managed customer service operations, including taking orders and resolving complaints.
- Provided exceptional customer service, resolving client inquiries promptly and professionally.
Retail Assistant
Strandbags
01.2015 - 01.2017
- Customer Service
- Meeting daily budgets
- Cleaning and replenishing stock daily
- Responsible for opening and closing of the store
- Work in a fast-paced environment
- Marking off orders and processing invoices
- Cash handling/ banking/Register use
- Pricing of goods
- Answering phone calls/Customer queries
Pharmacy Assistant
Direct Chemist Outlet
01.2015 - 01.2016
- Customer Service/Cash Handling
- Replenish stock and keep shelves tidy
- Assisted with the processing of Prescriptions
- Responsible for opening and closing the store
- Setting up of product/promotional company displays – monthly/fortnightly etc
- Marking off orders and invoices
- Ticketing and Pricing of stock
- Worked in a fast-paced environment
Pharmacy/Retail Assistant
Chemist King
07.2014 - 07.2015
- Customer Service
- Maintaining Customer Relations to ensure their return to the business
- Responsible for opening and closing the store
- Setting up of product/promotional company displays – monthly/fortnightly etc
- Clean and maintain store
- Assist with Stock take
Customer Service /Kitchen Hand
La Lupa Pizza & Pasta
01.2012 - 06.2013
- Answering phones on a five-line telephone system
- Taking customers orders
- Cleaning all work areas as well as dishes
- Working within a fast pace environment
Education
Year 12 Successful Completion -
Somerville Secondary College
01.2014
Skills
- Excellent communication skills
- Reliable and trustworthy
- Uses initiative
- General computer skills
- Ability to work within a busy and demanding workplace
- Competent multi-tasker with well-developed prioritizing skills
- Professional attitude and well presented
- Excellent Customer Service Skills
Personal Information
License: Car and Full License
Can provide personal and/or workplace references at your request.
Timeline
Childcare Trainee
Hope Early Learning
06.2022 - Current
Customer Service
South East Water
02.2021 - 05.2022
Retail Assistant
Strandbags
01.2015 - 01.2017
Pharmacy Assistant
Direct Chemist Outlet
01.2015 - 01.2016
Pharmacy/Retail Assistant
Chemist King
07.2014 - 07.2015
Administration Assistant
Skills plus
01.2014
Customer Service /Kitchen Hand
La Lupa Pizza & Pasta
01.2012 - 06.2013
Year 12 Successful Completion -
Somerville Secondary College
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