Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Katelynne Edmonds

Sippy Downs,QLD

Summary

Positive and caring individual with solid foundation in dental health principles and patient care. Extensive knowledge of dental procedures and infection control protocols, coupled with proficiency in dental radiography and patient scheduling. Committed to enhancing patient experience and contributing to smooth and efficient dental practice.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Dental Assistant

Qld Health
09.2024 - Current
  • Exposed, developed and mounted dental x-rays.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Scheduled and confirmed patient appointments.
  • Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
  • Enhanced patient rapport by consistently delivering compassionate and professional care.
  • Improved dental procedure outcomes with accurate preparation of filling and crown materials.

Clinical Coordinator

Coronation House Dental
08.2023 - Current
  • Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
  • Implemented new policies and educated staff on changes.
  • Built strong relationships with patients and families for optimized care satisfaction.
  • Improved operational efficiency by redesigning patient flow through clinic, reducing wait times and increasing patient satisfaction.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Streamlined office communication by effectively coordinating between doctors and nurses.
  • Increased patient satisfaction by answering inquiries with empathy and professionalism.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Fostered welcoming environment, greeting patients warmly upon arrival.
  • Processing private health insurance through Hi-Caps
  • Processing CDBS and DVA patients

Phlebotomist

Sullivan Nicolaides Pathology
06.2022 - 08.2023
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
  • Placing holter monitors on patients and assisting patients to activity log.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.

Clinical Coordinator

Bupa Dental
12.2019 - 06.2022
  • Mentored new clinical staff members for proper onboarding and orientation processes.
  • Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
  • Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
  • Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
  • Created weekly schedules for nurses, taking into account sick days and vacation time.
  • Helped patients complete necessary medical forms and documentation.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.

Dental Assistnat

Suncoast Dental
02.2017 - 12.2019
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Assisted with twilight sedation

Dental Assistant

1300 Smiles
08.2016 - 02.2017
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.

Skills

  • Patient scheduling
  • Infection control proficiency
  • Medical records management
  • Insurance billing
  • Patient schedule management

Certification

  • Certificate III Dental Assistant
  • Certificate IV Dental Assistant
  • Certificate Phlebotomy
  • Blue Card

Timeline

Dental Assistant

Qld Health
09.2024 - Current

Clinical Coordinator

Coronation House Dental
08.2023 - Current

Phlebotomist

Sullivan Nicolaides Pathology
06.2022 - 08.2023

Clinical Coordinator

Bupa Dental
12.2019 - 06.2022

Dental Assistnat

Suncoast Dental
02.2017 - 12.2019

Dental Assistant

1300 Smiles
08.2016 - 02.2017

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Katelynne Edmonds