Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Websites
References
Timeline
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Kate Muradian

Adelaide,SA

Summary

Accomplished HR Officer and Relationship Associate with a proven track record at Staples (Winc) and NAB, respectively. Expert in enhancing recruitment efficiency and client management, demonstrated by a 25% increase in client referral rates. Skilled in fostering diversity and inclusion, alongside implementing effective employee retention strategies. Adaptable and proficient in HRIS applications, I drive significant improvements in performance and satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Relationship Associate

NAB
Adelaide, SA
01.2021 - 01.2024
  • Optimised client portfolios, enhancing satisfaction and retention rates by 15%.
  • Leveraged data analytics, improving client loyalty by 20%.
  • Fostered cross-functional partnerships, driving business growth by 10%.
  • Conducted financial analyses, enabling informed decision-making.
  • Addressed financial inquiries, increasing client referral rates by 25%.

Quality Assurance Officer

Westpac
Lockley's, SA
09.2020 - 01.2021
  • Spearheaded mortgage application assessment to boost efficiency.
  • Optimised referral process for intricate applications.
  • Forged robust stakeholder relations to enhance communication.
  • Innovated process improvements to boost productivity and accuracy.
  • Administered credit guideline exceptions for optimal resolution.

Credit Assessor

Westpac
Lockley's, SA
06.2020 - 09.2020
  • Led quality-focused internal audits, pinpointing and rectifying credit guideline exceptions.
  • Innovated process enhancements, elevating loan approval rates.
  • Scrutinised credit applications for compliance and process refinement.
  • Pioneered new credit assessment methods, optimising workflow and decision-making precision.

Lending Consultant

Gryphon Financial
North Adelaide, SA
10.2019 - 05.2020
  • Led loan applicant evaluation through comprehensive credit checks and financial analysis.
  • Enhanced home buying experience, offering personalised advice and support.
  • Optimised loan application processes, improving customer satisfaction and reducing processing time.

HR Officer

Staples (Winc)
Port Melbourne, Vic
03.2014 - 12.2017
  • Streamlined HR operations, enhancing recruitment efficiency.
  • Innovated employee engagement initiatives, fostering a vibrant culture.
  • Improved performance management system, driving productivity growth.
  • Anticipated future workforce trends, implementing proactive talent solutions.

Education

General Insurance And Banking Products (RG146)

Kaplan Professional Institute
Adelaide, SA
01-2021

Bachelor of Business - Human Resource Management

Charles Sturt University
Wagga Wagga, NSW

Skills

  • Client management
  • Recruitment
  • Policies implementation
  • Talent management
  • Manage employee relations
  • Performance Management
  • Workplace Safety
  • Diversity and Inclusion
  • Maintain employment records
  • HRIS applications proficient
  • HR reporting
  • Adaptability
  • HR Compliance
  • Employee retention strategies

Accomplishments

  • NAB Rise Award for Own It - Delivered exceptional customer service
  • NAB Rise Award for Own It - Submitting an idea to Greenhouse for continuous improvement (x2)
  • Delivered a salary review process at Staples, managing the creation and distribution of salary review letters for all employees
  • Coordinated job postings and scheduled interviews, enhancing hiring efficiency
  • Participated in the design and implementation of a new performance management system at Staples, resulting in a 20%increase in employee performance
  • Identified performance gaps and made recommendations for improvement at Westpac, increasing loan approvals by 20%
  • Advised stakeholders of deficiencies and common errors in mortgage applications, increasing productivity by 15% at Westpac

Certification

  • RG146 Tier 1 and Tier 2

Websites

References

References available upon request.

Timeline

Relationship Associate

NAB
01.2021 - 01.2024

Quality Assurance Officer

Westpac
09.2020 - 01.2021

Credit Assessor

Westpac
06.2020 - 09.2020

Lending Consultant

Gryphon Financial
10.2019 - 05.2020

HR Officer

Staples (Winc)
03.2014 - 12.2017

General Insurance And Banking Products (RG146)

Kaplan Professional Institute

Bachelor of Business - Human Resource Management

Charles Sturt University

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Kate Muradian