Kateren Abdalla
Melbourne,Australia
Summary
Passionate and experienced community services professional with over five years' experience in disability advocacy, NDIS coordination, and CALD community engagement. Committed to promoting human rights, inclusion, and equity through person-centered, strengths-based practice and experienced in case management, stakeholder collaboration, systemic advocacy, and navigating complex support systems for clients with disabilities and their carers.
Overview
8
8
years of professional experience
Work History
Disability Support Worker
Nightlife disability services
Melbourne, Victoria
08.2023 - Current
- Assisted clients with daily living activities and personal care routines.
- Monitored client health and reported any changes to the supervising staff.
- Maintained accurate documentation of client interactions and progress notes.
- Assisted in developing self-care skills such as personal hygiene practices.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
Program Facilitator
African Youth Alliance
Melbourne, VIC
02.2022 - Current
- Delivered youth empowerment and community engagement programs.
- Facilitated workshops in schools and community settings.
- Supported mental health, cultural identity, and social connection among African youth.
- Developed training materials tailored for diverse participant groups.
- Coordinated workshops enhancing skills in conflict resolution and teamwork.
Disability Support Officer
melba support services
Melbourne, Victoria
09.2019 - 03.2024
- Support individuals with disability in daily living, community participation, and independence.
- Collaborate with families, support coordinators, and allied health professionals to deliver culturally responsive support.
- Advocate for client rights in service access and participation.
- Maintain detailed progress reports, risk assessments, and incident documentation.
- Coordinated communication between clients, families, and support staff.
- Trained new staff on organizational policies and best practices in client support.
- Collaborated with multidisciplinary teams to create individualized care plans for clients.
NDIS Support Coordinator
Future Beacon
Melbourne, Victoria
01.2023 - 01.2024
- Assisted NDIS participants in understanding and implementing their plans.
- Advocated for appropriate services and funding reviews.
- Liaised with providers, LACs, and community organisations to address barriers to service access.
- Supported CALD clients in navigating language and cultural barriers.
- Coordinated client support services to enhance overall service delivery.
- Managed communication between clients, providers, and internal teams effectively.
- Developed individualized service plans tailored to client needs and goals.
- Facilitated access to community resources and support networks for clients.
- Acted as an advocate on behalf of clients when appropriate and necessary.
Administrative Officer
Purple Hygiene
Melbourne, Victoria
02.2017 - 06.2019
- Assisted in maintaining compliance with health and safety regulations.
- Communicated with clients to address inquiries.
- Processed incoming and outgoing correspondence efficiently.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Community Services -
Torren’s University
Melbourne, Victoria12.2025
Diploma of Social Sciences -
Torren’s University
Melbourne, Victoria01.2023
Skills
- Understanding the barriers faced by CALD people with disabilities
- Strong knowledge of disability and anti-discrimination legislation
- Cultural competence and trauma-informed practice
- Excellent written and verbal communication
- Ability to manage complex caseloads and priorities
- Proficient in MS Office
- Proficient in client databases
- Proficient in digital reporting
- Program facilitation
References
Available upon request.
Languages
- English, Fluent
- Arabic, Fluent
Key Skills And Knowledge
- Understanding of barriers faced by CALD people with disability
- Strong knowledge of disability and anti-discrimination legislation
- Cultural competence and trauma-informed practice
- Excellent written and verbal communication
- Ability to manage complex caseloads and priorities
- Proficient in MS Office, client databases, and digital reporting
Timeline
Disability Support Worker
Nightlife disability services
08.2023 - Current
NDIS Support Coordinator
Future Beacon
01.2023 - 01.2024
Program Facilitator
African Youth Alliance
02.2022 - Current
Disability Support Officer
melba support services
09.2019 - 03.2024
Administrative Officer
Purple Hygiene
02.2017 - 06.2019
Bachelor of Community Services -
Torren’s University
Diploma of Social Sciences -
Torren’s University