Katerina Grigoriadis
Summary
I am an experienced professional specializing in customer service, sales, administration, and visual styling. With over five years in the field, I focus on a customer-oriented approach and innovative creative solutions. My strengths lie in effective communication and problem-solving, with an emphasis on building enduring customer relationships. I possess expertise in team leadership, promoting collaboration, and adapting to changing business demands, complemented by a solid foundation in inventory management, sales, staff development, visual merchandising, and strategic planning, all directed towards achieving operational excellence and delivering impactful results.
Overview
13
13
years of professional experience
Work History
Sales Support Administrator
Andico
09.2023 - Current
- Receive and process Purchase orders
- Generate invoices and ensure accurate billing
- Respond to customer inquiries via phone, email, text
- Build and maintain strong customer relationships
- Help resolve customer issues and complaints in a timely and professional manner
- Assist sales representatives with administrative tasks
- Follow up with clients regarding orders and payments using EWAY payment system.
- Liaising with Logistics company regarding deliveries to sales reps, internal and external stakeholders
- Ensure compliance with company OHS policies and regulatory requirements
- Software used: 3CX phone system, Zendesk, Zoho, Outlook, word, Excel, Microsoft teams, Twillio messaging, Pronto
Customer Service Representative
Startek
03.2022 - 09.2023
- Provide information about services, rates, delivery times, and package tracking
- Assist in resolving any issues or complaints related to mail delivery or post services
- Reporting: Maintain necessary documentation and reports of customer interactions and feedback
- Ability to achieve and maintain KPI's
- Resolved customer complaints with empathy, resulting in customer satisfaction.
- Consistently maintained excellent customer service scores
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Software used: Avaya phone system, Webex, Salesforce, Outlook
Sales Manager
Pandora
01.2020 - 02.2022
- Completing e-commerce sales and customer service
- Increased sales revenue by developing and implementing effective sales strategies.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees in fast-paced environment through proactive communication and positive feedback.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievement
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Recruiting, hiring and training of team members.
Sales Manager
Rodd & Gunn
01.2019 - 01.2020
- 14% increase in Sales versus budget and in the previous year growth.
- Increase in VIP clientele within the demography.
- Excellent relationship with Myer & David Jones Management and staff to promote and market brand.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Boutique Manager
MOR Boutique
02.2018 - 01.2019
- Increased sales target and KPI's by 20%.
- Trained staff in sales techniques, resulting in improved team performance and increased individual targets.
- Co coordinating Online orders, administration & management
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Coordinated special events to promote the boutique''s brand, driving foot traffic and generating media coverage.
- Analyzed sales reports to identify best-selling items and adjust buying decisions accordingly.
- Developed and Implemented effective creative visual merchandising strategies for appealing store display. These campaigns also utilized social media platforms while driving foot traffic into the boutique location.
- Trained and mentored new team members on sales techniques and product knowledge to improve overall store performance.
Store Manager
Sheridan
01.2015 - 01.2018
- Increased profitability by 15% for the period
- Assisted with hiring, training and mentoring staff members.
- Maximized sales by creating innovative visual merchandising displays and store layout.
- Promoted loyalty program that boosted repeat business and increased overall sales revenue.
- Maintaining and Exceeding Key Performance Indicators
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store Manager
Seed
01.2012 - 01.2015
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products. resulted in 14% increase in sales.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Increase in clientele within the demography
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Certificate IV - Business Administration
Holmesglen Institute
01.2010
Dual Diploma - Event Management & Business management
Holmesglen Institute
01.2007
Associated Diploma - Business (Marketing)
Swinburne
01.1995
Diploma - Retail Operations
Western Metropolitan TAFE
01.1993
Skills
- Strong interpersonal skills and ability to build rapport with customers
- Comfortable to work independently and as part of a team
- Strong problem-solving and conflict resolution ability
- Fantastic visual styling/merchandising skills
- Capacity to multitask and manage time efficiently
- Active Listening
- Critical Thinking
- Professional telephone demeanour
- CRM software proficiency
- E-commerce Support
- Salesforce proficiency
- Zendesk experience
- Zoho
- Microsoft office
Hobbies and Interests
- Reading
- Gym
- Events
- Art Exhibits
- Travel
Timeline
Sales Support Administrator
Andico
09.2023 - Current
Customer Service Representative
Startek
03.2022 - 09.2023
Sales Manager
Pandora
01.2020 - 02.2022
Sales Manager
Rodd & Gunn
01.2019 - 01.2020
Boutique Manager
MOR Boutique
02.2018 - 01.2019
Store Manager
Sheridan
01.2015 - 01.2018
Store Manager
Seed
01.2012 - 01.2015
Dual Diploma - Event Management & Business management
Holmesglen Institute
Associated Diploma - Business (Marketing)
Swinburne
Diploma - Retail Operations
Western Metropolitan TAFE
Certificate IV - Business Administration
Holmesglen Institute
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