Katerina Margheriti
Cheltenham,Australia
Summary
Experienced retail leader with over 30 years of experience, including more than 15 years in the electrical retail sector. Proven success in managing high-performing teams, driving sales growth, and delivering exceptional customer experience. Skilled in all aspects of store operations, from staff development and merchandising, to financial performance and compliance. Recognized for strong leadership, strategic thinking, and a commitment to excellence in every aspect of retail management.
Overview
3
3
Languages
7
7
Certifications
39
39
years of professional experience
Work History
Store Manager
The Good Guys
Springvale , Victoria
01.2010 - Current
- Oversaw daily store operations, ensuring exceptional customer service standards.
- Managed inventory levels, maintaining accuracy in stock replenishment processes.
- Trained and mentored staff to enhance team performance and productivity.
- Developed staff schedules to optimize coverage during peak shopping hours.
- Implemented promotional strategies that aligned with company sales goals.
- Conducted regular audits to ensure compliance with safety and operational standards.
- Enhanced visual merchandising, creating an engaging shopping environment.
- Built relationships with key customers to identify new business opportunities.
Store Manager
Table Eight
Moorabbin, VIC
07.2009 - 12.2009
- Led daily store operations and maintained optimal inventory levels.
- Trained and mentored staff to enhance customer service skills.
- Managed visual merchandising to create an engaging shopping experience.
- Implemented promotional strategies to boost sales and customer engagement.
- Oversaw scheduling and payroll management for store personnel.
- Ensured compliance with company policies and health regulations.
- Conducted regular staff meetings to communicate updates and expectations.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Delegated work to staff, setting priorities and goals.
Sales Representative
Domm Tanks
Dandenong South, VIC
10.2007 - 04.2009
- Oversaw the Bunnings account in Victoria and managed inventory levels by ordering sufficient stock for each account.
- Provided exceptional customer service by addressing inquiries promptly.
- Attended industry events to network and promote company products actively.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Generated new sales leads through cold calling and networking activities.
- Maintained accurate records of all sales and prospecting activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Negotiated pricing contracts with customers to maximize profits.
- Created detailed reports on daily, weekly, and monthly sales activity.
Store Manager
Jacqui E (The Just Group)
Moorabbin, VIC
09.2003 - 10.2007
- Oversaw daily operations to ensure store efficiency and customer satisfaction.
- Managed inventory levels and conducted regular stock audits to maintain product availability.
- Trained and mentored staff on sales techniques and customer service best practices.
- Implemented promotional strategies to enhance product visibility and boost sales.
- Coordinated staff schedules to optimize coverage during peak hours and events.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Maintained compliance with company policies and safety standards throughout the store.
- Fostered a positive team environment by encouraging collaboration and open communication.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
Store Manager
Ojay Pty Ltd
Moorabbin, VIC
07.1990 - 10.2003
- Oversaw daily operations to ensure store efficiency and customer satisfaction.
- Managed inventory levels and conducted regular stock audits to maintain product availability.
- Trained and mentored staff on sales techniques and customer service best practices.
- Implemented promotional strategies to enhance product visibility and boost sales.
- Coordinated staff schedules to optimize coverage during peak hours and events.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Maintained compliance with company policies and safety standards throughout the store.
- Fostered a positive team environment by encouraging collaboration and open communication.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
Fabric Cutter
Apple Apparel Pty Ltd
Braeside, VIC
09.1989 - 04.1990
- Cut fabric pieces accurately following production specifications.
- Operate cutting machines to ensure precise fabric dimensions.
- Inspect materials for quality before cutting processes begin.
- Maintain clean and organized workspace for safety and efficiency.
- Utilized scissors, razor blades, and other tools to accurately trim excess fabric from seams.
- Provided assistance with loading and unloading material onto conveyors when necessary.
Sales Assistance
Najee Menswear Pty Ltd
Preston, VIC
09.1987 - 06.1989
- Assisted customers with product selections and inquiries.
- Maintained organized displays and inventory levels on the sales floor.
- Processed transactions using point-of-sale systems efficiently.
- Contributed to visual merchandising to attract customer attention.
- Communicated promotions and sales effectively to customers.
- Answered incoming telephone calls to provide store, products and services information.
- Accepted and completed cash, check and credit card payments.
- Assisted customers with returns, exchanges and refunds.
- Informed customers about current promotions and discounts.
Education
Advanced Certificate of Clothing Manufacturing - Fashion
Box Hill Institute of TAFE
Melbourne, Victoria, VIC05-1990
High School Diploma -
Mentone Girls Secondary College
Mentone, VIC12-1986
Advanced Certificate of Clothing Manufacturing -
Melbourne College of Textiles
Preston, VICSkills
- Customer service
- Inventory management
- Visual merchandising
- Staff training
- Team leadership
- Sales strategies
- Compliance oversight
- Stock replenishment
- Effective communication
- Problem solving
- Time management
- Relationship building
- Recruiting and hiring
- Reliable
- Personnel development
- Competitor monitoring
- Training and mentoring
Languages
English
Full Professional
Italian
Professional
Greek
Full Professional
Certification
R.T.A.V -Ojay Management & Supervision (Ojay 1991)
Accomplishments
Award of Excellence for achieving Company records in Sales (Ojay 1997)
Affiliations
Spending time with family, entertaining friends and socializing
References
References available upon request.
Timeline
Store Manager
The Good Guys
01.2010 - Current
Store Manager
Table Eight
07.2009 - 12.2009
Sales Representative
Domm Tanks
10.2007 - 04.2009
Store Manager
Jacqui E (The Just Group)
09.2003 - 10.2007
Store Manager
Ojay Pty Ltd
07.1990 - 10.2003
Fabric Cutter
Apple Apparel Pty Ltd
09.1989 - 04.1990
Sales Assistance
Najee Menswear Pty Ltd
09.1987 - 06.1989
Advanced Certificate of Clothing Manufacturing - Fashion
Box Hill Institute of TAFE
High School Diploma -
Mentone Girls Secondary College
Advanced Certificate of Clothing Manufacturing -
Melbourne College of Textiles