Summary
Overview
Work History
Education
Skills
References
Systemsworkedwith
Accomplishments
Certification
Languages
Timeline
Generic

Katerina Muta Leau

Officer,Australia

Summary

Motivated Business/Project Support Officer with over 20 years of experience in government organizations and financial institutions. Dedicated to delivering exceptional services to people and communities. Proven background in finance, procurement, contracts & projects, administration, invoicing, contract negotiation, evaluation, grant processing, payments, and customer services. Possesses strong organizational and communication skills, working in a systematic and organized manner. Takes pride in being an excellent team player. Extensive knowledge of council practices, policies, and procedures combined with a deep understanding of relevant regulatory, accounting, and contractual requirements. Committed to maintaining excellent relationships with all stakeholders, including vendors and suppliers, to ensure timely delivery of services and exceed expectations.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Project Support Officer – Building & Community Facilities

Cardinia Shire Council
09.2023 - Current
  • Project & Administration support
  • Liaise with External/Internal Customers
  • Organizing Contractors for maintenance jobs
  • Reports preparation to meet unit’s obligations
  • Cleared commitments
  • Payments Reconciliation
  • Purchasing & Invoicing
  • Assist & support Building & Facilities staff
  • Assist Lead team with financial summary for each project
  • Assist Asset team with financial reports
  • Set up suppliers in Elumina
  • Provide information and advice in response to general enquiries
  • Solving Problems and issues with projects on daily basis
  • Managing/Monitoring team inbox & general team database
  • Assisting Accounts Payable with payments/invoices/goods receipting
  • Accounts reconciliation
  • Maintain & Updating our Maintenance Tracking sheet
  • Assist PMs with their budget inputs and queries
  • Assist - Building & Facilities Maintenance team
  • CRM – Organize, re-assign & close off CRM requests
  • Jobs investigation & allocation
  • Liaise with contractors & maintenance officer
  • Responding to Internal/External Customers’ enquiries
  • Inspection & Investigating maintenance request to align with Council agreements & policies
  • Reviewed project materials and deliverables for adherence to methodologies and procedures.
  • Performed data gathering and research to support sourcing and cross-functional projects.
  • Prepared budget requirements and recommended cost-cutting solutions, saving over $[Amount].
  • Implemented process improvements that led to increased productivity and overall project success.

Contract Support Coordinator – Parks & Community Facilities

Auckland Council
01.2023 - 05.2023
  • Administration and Customer Service
  • Monthly Claim file preparation
  • Purchasing & Invoicing
  • Payment Reconciliation
  • Contract Administrations
  • Manage & maintaining spending
  • Liaise with internal/external stakeholders
  • Assist Parks & Community Facilities senior managers
  • Extracting and processing Claim Files on dashboard (SAP) system
  • Assisting Accounts Payable team with payments
  • Set up/delete assets from system
  • Assist management team with assets reports
  • Provide training for staff – purchasing
  • Highly organized, able to accurately track financial details for multiple clients

Senior Procurement Contract Coordinator - Procurement

Auckland Council
08.2016 - 01.2023
  • Administration Support and Customer Services
  • Purchasing specialist
  • Handling Queries – External / Internal Stakeholders
  • Processing Contracts
  • Processing Grants & Transactions
  • Tenders Processing via GETZ
  • Processing Open/Closed tenders
  • Contract Negotiations & Evaluations
  • Journals
  • Goods Receipting & Invoicing
  • Managing & monitoring of Contract
  • Assist Senior Project manager with purchasing and costing
  • Setting up meetings with stakeholders
  • Bonds – lodged and released when approved
  • Reviewing and compiling of contract sensitive documents
  • Set up face to face meeting with suppliers and management
  • Processing Service & Funding Agreement

Senior Purchasing Administrator – Transactional Services

Auckland Council
08.2010 - 07.2016
  • Department Purchasing Process & Invoicing, back orders
  • Assisted with Account Payable
  • Customer Service
  • Account Management
  • Accounts Reconciliations for creditors accounts
  • Dealing with Customer over the phone and face to face
  • FYE (Financial Year End) Commitments
  • Sorting Overdue invoices
  • Grants -Review and processing of funding agreements
  • Grants – payments & reports
  • General Administration
  • Managed Shopping Carts/ Grants and Purchase Orders
  • Managed and loading Contracts
  • Floor warden
  • Health & Safety reps
  • Checked Rates for Retrofit Program
  • Purchasing – Equipment/Goods and Services
  • Invoicing
  • Data Entry
  • SAP system – Super User
  • Overdue Accounts phone calls /emails
  • Process payments adjustments and credits
  • Solving issues with payments

Voting Staff on Election Day

Electoral Commission
01.2008 - 01.2020
  • Issuing Officer – Issuing voting papers for Normal/Special votes
  • Customer Service – for queries /directions
  • Solving problems
  • Helping booth managers
  • General Counting – end of the day
  • Workshops – help the management team
  • Administration – general
  • Data Entry - for final count at headquarters

Small Loans Officer

National Bank of Samoa
02.2004 - 09.2007
  • Highly organized, able to accurately track financial details for multiple clients
  • Dedicated to client security, follow stringent computer safety protocols
  • Maintain portfolios of financially successful clients
  • Evaluate client debts, obligations, and spending habits to identify sources of liability and areas of potential strength
  • General Administration
  • Loans Applications – Assessed, Analyzed and approvals
  • Account Management
  • Assessed the affordability of payments
  • Customer Service – face to face and phone calls
  • Accounts – Reports
  • Payment reconciliation
  • Debt consolidation – analyze the payment affordability

Commercial Teller

National Bank of Samoa
06.2003 - 02.2004
  • Handling of deposits/withdrawals
  • Spot check – to check tellers tills when required
  • Accounts Reconciliations
  • Issuing of Bank/Credit cards and Cheque book
  • Customer Service – phone calls and face to face
  • Assist – Managers with their reports
  • Staff Training – new tellers, new system, bookkeeping

Education

Bachelor of Applied Management - Business

Manukau Institute of Technology
New Zealand

National Diploma - NZ

BEST Institute of Education
New Zealand
01.2009

Project Management Certificate - Project Management

Southern Institute of Technology
New Zealand
03-2016

Skills

  • Administration
  • Customer Service
  • Liaising with External/Internal Customers
  • Organizing Contractors
  • Reports Preparation
  • Payments Reconciliation
  • Purchasing
  • Invoicing
  • Financial Summary Assistance
  • Financial Reports Assistance
  • Supplier Setup
  • Information and Advice Provision
  • Problem Solving
  • Team Inbox Management
  • General Team Database Management
  • Accounts Payable Assistance
  • Accounts Reconciliation
  • Maintenance Tracking
  • Budget Input Assistance
  • CRM Management
  • Jobs Investigation
  • Maintenance Request Inspection
  • Contract Administration
  • Claim File Preparation
  • Stakeholder Liaison
  • Asset Management
  • Staff Training
  • Financial Tracking
  • Purchasing Specialization
  • Handling Queries
  • Contract Processing
  • Grants Processing
  • Tender Processing
  • Contract Negotiations
  • Contract Evaluations
  • Goods Receipting
  • Meeting Coordination
  • Document Review
  • Service Agreement Processing
  • Customer Account Management
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Excellent Communication
  • Reliability
  • Critical Thinking
  • Organizational Skills
  • Team Collaboration
  • Strategic Thinking
  • Creative Thinking
  • Adaptability and Flexibility
  • Effective Communication
  • Decision-Making
  • Detail Oriented
  • Relationship Building
  • Phone and Email Etiquette
  • Team building
  • Task Prioritization
  • Work Planning and Prioritization
  • Self Motivation
  • Scope Management
  • Documentation Management
  • Teamwork and Collaboration
  • Project Management
  • Adaptability
  • Time management abilities
  • Documentation And Reporting
  • Customer Relationship Management
  • Interpersonal Skills
  • Project Planning
  • Budget Control
  • Process Improvement
  • Project lifecycle management
  • Cost Analysis
  • Vendor Selection
  • Vendor Management

References

  • Jarrad Unsworth, Building & Facilities Manager, Cardinia Shire Council, 05/01/24, Current, 040 979 0684, j.unsworth@cardinia.vic.gov.au
  • Aanchal Meshram, Project Delivery Coordinator/Team Leader, Cardinia Shire Council, 09/01/23, 05/01/24, 0430 046 507, aanchal.ar@gmail.com
  • Melonie Lister, Assets & Project Management Manager, Auckland Council, 08/01/09, 05/01/23, +64 21 771 205, Melonie.lister@aucklandcouncil.govt.nz

Systemsworkedwith

  • Tech-One
  • CRM
  • CiA
  • SAP ARIBA
  • SAP reporting – commitments, contracts, GRIR imbalances and purchasing.
  • Microsoft Words: Word 2010– Advanced, Excel 2010– Advanced, PowerPoints 2010 – Advanced
  • Citrix – CRM people soft and SRM
  • MYOB – Advanced
  • Pathway – billing system
  • SharePoint

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved issues, which led to project & payments delays.
  • Collaborated with team of 5 in the development of multiple projects.

Certification

  • Microsoft Office Specialist (MOS) Certification.
  • Victoria Driver's License
  • Work With Children Check - Victoria
  • Working with Heights Certificate
  • Certificate of Completion: Asbestos Awareness Training.
  • White Card: Australia Training
  • First Aid Certification

Languages

English
Full Professional
Samoan
Native or Bilingual

Timeline

Project Support Officer – Building & Community Facilities

Cardinia Shire Council
09.2023 - Current

Contract Support Coordinator – Parks & Community Facilities

Auckland Council
01.2023 - 05.2023

Senior Procurement Contract Coordinator - Procurement

Auckland Council
08.2016 - 01.2023

Senior Purchasing Administrator – Transactional Services

Auckland Council
08.2010 - 07.2016

Voting Staff on Election Day

Electoral Commission
01.2008 - 01.2020

Small Loans Officer

National Bank of Samoa
02.2004 - 09.2007

Commercial Teller

National Bank of Samoa
06.2003 - 02.2004

Bachelor of Applied Management - Business

Manukau Institute of Technology

National Diploma - NZ

BEST Institute of Education

Project Management Certificate - Project Management

Southern Institute of Technology

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Katerina Muta Leau