Katerina Raeli
Glenvale,Qld
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Volunteer
Toowoomba Hospital Foundation
06.2019 - Current
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations.
- Maintained clean, neat, and operational facilities to serve program needs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Developed strong communication and organizational skills through working on group projects.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Waitress Trainee
Plate And Paper Hospitality Services
04.2022 - 12.2023
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Inspected dishes and utensils for cleanliness.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Waitress Trainee
The Rock Toowoomba
05.2021 - 04.2022
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Volunteer
Aramex Delivery Unlimited
03.2024 - Current
- Sort packages according to the regions to which it is assigned.
- Supported warehouse operations when needed by assisting with inventory management tasks.
- Verified the accuracy of all deliveries against order forms.
Education
Certificate III - Hospitality
Centenary Heights State High School
Toowoomba, QLD12.2023
Certificate I - Build And Construction
Centenary Heights State High School
Toowoomba, QLD10.2023
Certificate II - Sport Recreation
Centenary Heights State High School
Toowoomba, QLD11.2022
Certificate II - Business
Centenary Heights State High School
Toowoomba, QLD10.2022
Certificate I - Information, Digital Media And Technology
Centenary Heights State High School
Toowoomba, QLD10.2021
RSA - Hospitality
Centenary Heights State High School
Toowoomba, QLD08.2021
Skills
- Computer Skills
- Team Collaboration
- Client relations strength
- Administrative tasks
- Organized and Efficient
- Answering Phones
- Emotional awareness
- Attention to Detail
- Cultural Awareness
Timeline
Volunteer
Aramex Delivery Unlimited
03.2024 - Current
Waitress Trainee
Plate And Paper Hospitality Services
04.2022 - 12.2023
Waitress Trainee
The Rock Toowoomba
05.2021 - 04.2022
Volunteer
Toowoomba Hospital Foundation
06.2019 - Current
Certificate III - Hospitality
Centenary Heights State High School
Certificate I - Build And Construction
Centenary Heights State High School
Certificate II - Sport Recreation
Centenary Heights State High School
Certificate II - Business
Centenary Heights State High School
Certificate I - Information, Digital Media And Technology
Centenary Heights State High School
RSA - Hospitality
Centenary Heights State High School
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