Katerina Shevchenko
Oakleigh,VIC
Overview
20
20
years of professional experience
Work History
Tour Guide
Take Free Tours
Lisbon, Portugal
10.2024 - 07.2025
- Led daily walking tours for groups of 10 to 50 participants through the city's historical neighbourhoods.
- Presented Lisbon and Portuguese history, culture, art, and traditions through engaging storytelling.
- Managed tour logistics, safety, route planning, and timing.
- Provided excellent customer service, encouraging repeat bookings and positive guest experiences.
Tour Guide
Lisbon is on Tour
Lisbon, Portugal
07.2023 - 10.2024
- Guided groups and individuals through Lisbon's main landmarks, highlighting local lifestyle and culture.
- Conducted tours in five languages for international tourists and corporate clients.
- Promoted and sold the company's tourism services, boosting customer satisfaction and revenue.
Front Desk Receptionist
Lux Hotels
Lisbon, Portugal
02.2023 - 07.2023
- Welcomed and assisted guests, managing check-in and check-out procedures efficiently.
- Provided personalized guest services, including room, spa, restaurant, tour, and transfer reservations.
- Coordinated with internal departments to ensure smooth hotel operations.
- Maintained accurate back-office records of bookings, payments, and guest information.
Manager of tourism
TPG - Travel Professional Group
Kyiv, Ukraine
09.2019 - 10.2021
- Managed travel arrangements to South-East Asia, including hotels, flights, and ground transportation for individual, group, and VIP clients.
- Designed and promoted new tour programs, increasing website content and destination visibility.
- Responded to partner and client inquiries, providing comprehensive travel support and ensuring high customer satisfaction.
- Coordinated between international tour operators and local agencies to ensure smooth operations.
- Expanded the company's partnership network.
Manager of Tourism, Tour guide and Company representative
Indian Holiday Pvt Ltd
Delhi, India
10.2008 - 09.2010
- Managed hotel and tour sales and reservations for individual and group clients across India.
- Welcomed and assisted tourists, ensuring a positive travel experience.
- Conducted excursions throughout India, presenting the country's ancient cultural heritage, history and spiritual traditions.
- Promoted travel to India, Sri Lanka, Nepal, Bhutan, and the Maldives.
- Created content for the company website and represented the company at international exhibitions.
- Participated in business trips, assisting with partner relations in CIS countries.
Manager of Tourism and Tour guide
Discover Himalayan Treks
Kathmandu District, Nepal
02.2008 - 06.2008
- Guided individual and group excursions in Kathmandu and surrounding areas, highlighting local culture and attractions.
- Promoted company services to travelers and partners.
- Welcomed tourists at the airport and assisted with hotel accommodations.
Tour Guide
Aitken Spence Travels
Colombo, Sri Lanka
12.2005 - 05.2006
- Handled individual and group excursions.
- Managed sales and promotion of company services.
- Welcomed tourists at the airport and assisted with transfers and hotel accommodations.
- Provided overall guest support to ensure a positive travel experience.
Manager of tourism
Coral Travel Group
Kyiv, Ukraine
07.2005 - 12.2005
- Managed sales of European tour packages for individual and group clients.
- Handled accommodation, flight, and land transfer bookings.
- Created and updated content for the company's website to promote travel services.
Education
Bachelor of Business Administration (BBA) - Marketing
International Christian University
Kyiv06.2007
Bachelor's degree - Psychology
National University of Kyiv-Mohyla Academy
Kyiv06.2007
Languages
- Ukrainian, Native or Bilingual
- Russian, Native or Bilingual
- Portuguese, Full Professional
- Spanish, Professional Working
- English, Native or Bilingual
Timeline
Tour Guide
Take Free Tours
10.2024 - 07.2025
Tour Guide
Lisbon is on Tour
07.2023 - 10.2024
Front Desk Receptionist
Lux Hotels
02.2023 - 07.2023
Manager of tourism
TPG - Travel Professional Group
09.2019 - 10.2021
Manager of Tourism, Tour guide and Company representative
Indian Holiday Pvt Ltd
10.2008 - 09.2010
Manager of Tourism and Tour guide
Discover Himalayan Treks
02.2008 - 06.2008
Tour Guide
Aitken Spence Travels
12.2005 - 05.2006
Manager of tourism
Coral Travel Group
07.2005 - 12.2005
Bachelor of Business Administration (BBA) - Marketing
International Christian University
Bachelor's degree - Psychology
National University of Kyiv-Mohyla Academy