Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Katerina Stojcevska

Epping,Victoria

Summary

my name is katerina Stojcevska and i am 19. i would like to enquire about any part time/ full time positions available with your organization and provide you with my details. As a highly motivated mature and enthusiastic worker with strong communication/ interpersonal skills. i would like to start applying these skills in the workforce. i believe i have a lot to offer and a willingness to learn new things. since i have a wide experience in different work positions i believe i would be an asset to your business. i have develop a strong work ethic. Reliable individual with background as Picker for large organizations. Motivated and highly communicative when working quickly while observing company procedures. Excellent contributor to large and small teams within all scales of warehouse environments.







Overview

6
6
years of professional experience

Work History

Assistant Store Manager

The Athlete's Foot
11.2022 - Current
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Resolved customer service issues promptly.
  • Answered questions about store policies and addressed customer concerns.
  • Managed store organization, maintenance and purchasing functions.
  • Submitted orders for new inventory.
  • Completed routine store inventories.
  • Optimized store displays and appearance via strategic merchandising.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Picker Packer

AutoLed
03.2022 - 08.2022
  • Kept inventory areas clean, organized and free of safety hazards for maximum efficiency.
  • Scanned products per day and put away at correct warehouse locations.
  • Prepared requested orders by pulling materials, packing boxes and placing packaged items in delivery staging area.
  • Operated equipment such as box cutters, hand jacks, tape guns and scanners in alignment with company guidelines.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Packaged fragile items with protective padding to prevent damages during shipments.
  • Weighed and measured products and materials to meet regulatory requirements.
  • Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
  • Used handheld scanners to key in data for packages.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Checked inventory and selected products from specific locations based upon availability.
  • Pulled orders quickly to maintain demanding productivity goals.

Picker Packer

Melba Fresh
04.2021 - 11.2021
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Selected products and items from shelves and pallets for customer orders.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Labeled boxes and placed in outbound collection areas.
  • Limited damage to products and orders by using care when choosing items.
  • Packed fragile items with bubble wrap to prevent breakage during shipping.
  • Monitored aisles and floor areas for neatness and organization to enable forklifts to operate throughout warehouse.

Instore/ Shift Manager

Dominos pizza
08.2019 - 02.2021
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Documented receipts, employee hours and inventory movements.
  • Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Increased customer base and market share by promoting product through diverse channels.
  • Handled customer complaints, questions and inquiries.
  • Managed cash positions and made bank deposits.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Managed inventory and ordered new products when inventory was running low.
  • Managed scheduling for 30 employees.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.

Cashier

The Harvest Store
09.2017 - 12.2018
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Used suggestive selling techniques to promote add-on sales.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Inspected, graded and sorted incoming goods by evaluating based on appearance and overall quality.
  • Labeled products passing inspection to verify items met required specifications.
  • Completed inventory counts and ordered merchandise.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Education

Certificate I- Hairdressing Assistant -

PETER lALOR vOCATIONAL cOLLEGE

12 VCAL -

Epping Secondary College
01.2019

Skills

  • Heavy lifting
  • Production optimization
  • Quality control
  • Product rotations
  • Safety procedures
  • Heavy Machinery Operation
  • Warehouse operations
  • Storage organization
  • Financial records analysis
  • Workforce Management
  • Schedule management
  • Marketing promotions
  • Customer Service
  • Cost analysis and savings
  • Sales strategies
  • Teamwork
  • Safe food handling
  • Food storage solutions
  • Food preparation
  • Training and mentoring
  • Cash management
  • Manage Contracts
  • Project Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Store Manager

The Athlete's Foot
11.2022 - Current

Picker Packer

AutoLed
03.2022 - 08.2022

Picker Packer

Melba Fresh
04.2021 - 11.2021

Instore/ Shift Manager

Dominos pizza
08.2019 - 02.2021

Cashier

The Harvest Store
09.2017 - 12.2018

Certificate I- Hairdressing Assistant -

PETER lALOR vOCATIONAL cOLLEGE

12 VCAL -

Epping Secondary College

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Katerina Stojcevska