A versatile, reliable, resilient, emotional intelligent and professional support assistant with 10+ years of experience in administration, student support and teamwork, across multiple industries including government, education and health & safety.
Hi, I’m
Katy Parnell
Newstead,QLD
Summary
Overview
14
years of professional experience
1
Certification
Work History
Jarah Corporate Pty LtdBrisbane, QLD
Administration Assistant
01.2022 - 01.2024
Job overview
- Assisted the organisation with various administrative tasks and proficiently utilised Microsoft Office programmes to create documents, input and update data, manage procedures, and offer overall administrative assistance.
- Liaised with the company's IT support supplier.
- Managed the office and made sure that time and resources were used efficiently.
- Kept the track of, reply to, and distribute all incoming mail, emails, and phone calls.
- Created presentations, communications, and other required documentation.
- Planned, and coordinated events and meetings.
- Overseed the organisation of the director’s and engineer's travel plans.
- Support the director in procurement processes, organisation, and supervision of office supplies and resources.
- Assisted the office by performing various administrative duties to ensure compliance with office policies and procedures.
Western Sydney UniversitySydney, NSW
International Student Advisor
12.2016 - 12.2021
Job overview
- Coordinated the implementation of engagement programs and strategies for international student cohorts.
- Provided reliable advice and information to international students, as well as key regional stakeholders such as faculty and administrative staff, on visa requirements, legislative requirements under the Educational Services for Overseas Students (ASOS) Act, academic matters, student welfare, and student equity.
- Collaborated with the communications team to develop plans that ensure students are provided with regular updates and information.
- Uploaded relevant supporting documentation to the students.
- Conduct business-related research and development, looking for ways to contribute to the improvement of business processes and procedures.
Khawarizmi International CollegeUAE
Student Support Officer
11.2014 - 11.2016
Job overview
- Advised students regarding immigration, academics, legislation, employment, and personal issues.
- Confirmed every aspect of the arrangements for students, including transportation, accommodation, meals, tours, team-building, and other requirements.
- Educated parents about their children's rights as well as school policies and procedures to promote a supportive environment for students.
- Attended weekly status meetings to discuss work progress, risks and issues.
- Prepared immigration documents for new international students.
- Prepared invoices, refunds and chargebacks.
- Engaged with university colleagues to provide support and services to students.
- Built and maintained a comprehensive network of government, internal, and external support services for international students.
Goethe - InstituteUkraine
Education Support Officer
09.2009 - 09.2014
Job overview
- Organized and allocated resources required to meet needs students and educators.
- Assisted in coordinating cultural events, exhibitions, and workshops.
- Increased parent engagement by organizing workshops, seminars, and informational sessions on various educational topics.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Collected necessary paperwork and applications for students to initiate the enrolment process.
- Helped to develop new student orientation programs to build excitement around enrolment.
- Maintained positive relationships with students and administration.
- Worked with the financial department to verify student’s applications and payments.
Education
TAFE QueenslandBracken Ridge, QLD
Certificate III in School Based Education Support from Education And Community
10.2024
University Overview
National Aviation University Ukraine
Master of Arts from Business Economics
06.2009
University Overview
Skills
- Working With Children Card
- Microsoft Office Word, Excel, PowerPoint, Trello, Citrix, Canva, Xero
- Fluent in spoken and written English, German, Ukrainian, and Russian
- Leadership and teamwork
- Documentation
- Problem-solving
- Attendance record management
- Effective communication
- Scheduling
- Supply and inventory control
- Event planning
- Coordination of a multicultural environment
Certification
- QLD Drivers License
- First Aid Course
- Working With Children Card (Blue Card)
- IELTS
- Brisbane Catholic Education Volunteering Training
- Diploma of German Language
Languages
English
Native or Bilingual
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
German
Professional Working
Volunteer
Volunteer
Our Lady Help of Christian School, Hendra, QLD
Timeline
Administration Assistant
Jarah Corporate Pty Ltd
01.2022 - 01.2024
International Student Advisor
Western Sydney University
12.2016 - 12.2021
Student Support Officer
Khawarizmi International College
11.2014 - 11.2016
Education Support Officer
Goethe - Institute
09.2009 - 09.2014
TAFE Queensland
Certificate III in School Based Education Support from Education And Community
National Aviation University
Master of Arts from Business Economics