Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

KATERYNA SHARUDA

Burwood,NSW

Summary

Experienced in customer service for over one year, I am a dynamic and detail-oriented individual with excellent communication skills and proficiency in IT. Actively seeking opportunities in an administrative role, I bring a wealth of experience in handling face-to-face customer interactions and managing sensitive patient data.

Familiar with working under pressure and skilled at handling multiple tasks to meet deadlines, I thrive in fast-paced environments. I am enthusiastic about the opportunity to apply my experience in a dynamic work environment, and I am ready to bring my valuable skills into a new role.

Overview

2
2
years of professional experience

Work History

Merchandise Coordinator

Action Workforce
01.2024 - Current
  • Merchandising a variety of products for leading brands
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Implementing Point of Sale and Displays
  • Ensure pricing and ticketing is correct
  • Build strong relationships with Store Management and Team
  • Completion of reporting requirements
  • On-shelf stock management
  • Store visit compliance
  • Pre-sell promotions

Pharmacy Assistant

Chemist Warehouse
07.2023 - 01.2024
  • Greet and assist customers in a friendly and approachable manner
  • Provide accurate information on products, promotions, and services
  • Aid customers in locating and selecting products based on their needs
  • Offer recommendations and advice on over-the-counter medications and health products
  • Handle cash, credit cards, and other payment methods accurately
  • Monitor and restock shelves to ensure product availability
  • Report low stock levels and assist in inventory management
  • Maintain a clean and organized store environment
  • Ensure products are properly labelled, and aisles are clutter-free.

Assistant/ All-rounder

CMI Electrical
07.2022 - 06.2023
  • Picked customer orders, reviewing for the correct number and type of product to eliminate errors
  • Used company databases to source information to resolve online customer enquiries
  • Kept log of stock usage using Excel
  • Packing, labelling and checking orders for dispatch
  • Assist with ticketing and pricing of a product
  • Helped with product rework to meet quality standards
  • Retrieving orders according to quantity
  • Stock-taking and reporting shortages
  • Maintained an organized and clean work area.

Education

Bachelor's degree in business administration -

Skills

  • Excellent communication skills, both verbal and written
  • Strong organizational abilities with a keen attention to detail
  • Proficient in multitasking and prioritizing tasks effectively
  • Exceptional customer service skills, ensuring positive experiences for clients
  • Solid time management skills, meeting deadlines and managing calendars efficiently
  • Computer proficiency in Microsoft Office Suite and adaptable to new software systems

Additional Information

Software Proficiency:


Point of Sale (POS) Software

Document Management Systems: SharePoint, Google Drive, Dropbox.

MS Office: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams.

Calendar and Scheduling Software: Microsoft Outlook Calendar, Google Calendar.

Customer Relationship Management (CRM) Software: Salesforce.

Inventory Management Software: inFlow Inventory

Presentation Software: Google Slides, Prezi.

Timeline

Merchandise Coordinator

Action Workforce
01.2024 - Current

Pharmacy Assistant

Chemist Warehouse
07.2023 - 01.2024

Assistant/ All-rounder

CMI Electrical
07.2022 - 06.2023

Bachelor's degree in business administration -

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KATERYNA SHARUDA