KATEY VAGANA-TULIA

Responsibilities

• Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
• Registered new patients in electronic medical records prior to appointment scheduling.
• Supported office staff and operational requirements with administrative tasks.
• Located, checked in, and pulled medical records for patient appointments and incomplete charts.
• Enhanced office productivity by handling high volume of callers per day.
• Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
• Maintained current and accurate medical records for patients.
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Reduced wait times for patients by effectively coordinating lab tests, imaging studies, and consultations with other healthcare providers.
• Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
• Assisted in the onboarding process for new staff members, providing necessary training and guidance to ensure a smooth transition into the office environment.

• To provide excellent customer service to all patients, visitors, carers and staff that present to the Department.

• To perform any relevant administrative functions for all patients presenting to the department in an efficient timely manner utilizing all relevant hospital based systems.
• Maintain processes for all elective bookings required to be made through the Department and ensure appropriate times frames are met as per Ministry of Health Elective Waiting Times and Surgery Policy. To process all financial related billing and reconciliation associated with the Department
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Collaborated with team members to achieve target results.
• Adhered to social distancing protocols and wore mask or face shield.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Handled Number calls per day to address customer inquiries and concerns.
• Exceeded goals through effective task prioritization and great work ethic.
• Developed team communications and information for meetings.

Providing and Organizing the Home collections service for St george Hospital, The Sutherland Hospital and Prince of Wales Hospital for Out-patient.

Establish and maintain the Home collection eMR booking system,on-going emailing and faxing and telephone calls.

Ensure efficient management of patients booking including prioritizing of urgent.

Communicate effectively with staff and clients to ensure the home collection team responds appropriately to service demands.

Adhere to and promote all health and safety requirements including risk assessments for all patients.

To deliver a high quality patient-centered clinical service.

Endeavor to achieve a hight standard of professional client relations and continuous improvement within the service procedure framework.

Use critical thinking to break down problems, evaluate solutions and make decisions

Developed and maintained courteous and effective working relationships.

Resolved conflicts and negotiated mutually beneficial agreements between parties.

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

• Perform duties to three location for Out-Patient area of Royal Prince Alfred Hospital Medical Centre Pathology, RPALevel 5 Pathology and Lifehouse Pathology Chirs O'brien Hospital Meet and greet patient in front counter service environment Clinical duties Venipuncture Maintaining high quality of patient care Responsibilities regarding blood collection, accurate patient identification and confidentiality Knowledge of laboratory medical equipment and computer programs Answering the telephone and appointments booking and Work Health and Safety department rep.

• Undertake venepuncture and ECG/HolterMonitor heart rates and comfort patients throughtout proceduresRead and interpert request formsIdentify tests and select appropriate tubesCollect, classify and preserve blood samplesGather and analyse swab specimens such as nail clipping, skin, scrapings, urine and faecesManage & process data and maintain laboratory safetyFamiliar with laboratory tests and proceduresKnowledge of laboratory medical equipment and computer programsMaintain stock such as needles & sterilization equipment.

• Assist in the provision of high quality personal care servicesProvide and perform all facets of personal careProvide assistance with showering, toileting, grooming, feeding & gereral careAssist clients with personal needs- transporting and accompanying on shopping outings, doctorsappointments and social activitiesUndertake light cleaning duties such as washing dishes, making beds, taking out rubbish and cookingResponsible for maintaining safety and hygiene standardsMaintain all administrative documentation oftasks.

• Assist in the provision of high quality personal care services Provide and perform all facets of personal care Provide assistance with showering, toileting, grooming, feeding & general care Assist clients with personal needs- transporting and accompanying on shopping outings, doctors appointments and social activities Undertake light cleaning duties such as washing dishes, making beds, taking out rubbish and cooking Responsible for maintaining safety and hygiene standards Maintain all administrative documentation of tasks.

• And SafetyAdminister & monitor intravenous medications.

• Coordinate mailrooms on a daily basis to ensure servie levels are achievedAssist in the sorting and distruibution of daily mail and facsimilesSort and deliver mail to over 100 companies and tenats.

• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
• Assisted customers with food selection, inquiries and order customization requests., Meet and greet clients in a front counter service environmentReceive, address and distribute incoming and outgoing callsDiary management and appointment bookingsAddress telephone & over the counter enquiriesProvide personal and ad hoc assistance to management teamAbility to provide general office support & assistance to various colleaguesManagement of confidential documentsDistribute & post of daily mail and sort incoming faxesManage in house lists such as phone listing & attendance recordsPrepare documentation such as internal memos & correspondence to clientsProficient typing and data entry skills maintaining databases & records managementAbility to maintain & keep up to date with filing and general office proceduresMaintaining stock control levels for startionary, office equipment and consumables.