Kath Gregory
Wandin
Summary
Motivated Branch Manager at Commonwealth Bank with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in coaching and mentoring teams, I excel in relationship building and have effectively improved service quality. Proficient in branch operations management, I ensure objectives are consistently met through strong leadership and communication.
Adapt to an agile environment eg digital environment
Reward and Recognition for staff motivation
Overview
26
26
years of professional experience
1
1
Certification
Work History
Branch Manager
Commonwealth Bank
09.1999 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
No Degree - Certificate II in Finance
Commonwealth Bank
Melbourne 01-2000
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Coaching and mentoring
- Team supervision
- Relationship building and management
- Strong team-builder
- Employee development
- Verbal/written communication
- Relationship building
- Cash handling
- Proficient in MS office/Teams
- Event planning
Accomplishments
- Engage in the the community by volunteering eg Food Bank, local footy club
- Host fun Friday for our area of branches
- Organise area Christmas Party
Certification
Kaplan
Certificate in Lending
Timeline
Branch Manager
Commonwealth Bank
09.1999 - Current
No Degree - Certificate II in Finance
Commonwealth Bank
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