Katharina Grunow
Asquith
Summary
A seasoned administrative and operations professional with extensive experience supporting senior management, leading projects, and enhancing service delivery. Skilled in planning, budgeting, process improvement, and stakeholder communication. Highly organised with excellent attention to detail, critical thinking skills, and a strong commitment to customer service. Fluent in English and German.
Overview
16
16
years of professional experience
Work History
Head of Operations
Van Kolck International
05.2024 - Current
- Overseeing operational efficiency across all departments, ensuring seamless coordination and compliance with business policies.
- Managing resources, schedules, and budgets to support business growth and service excellence.
Admin/Project Manager | Training Manager
Peppermint IT
10.2020 - 05.2024
- Streamlined administrative processes and optimized office management functions.
- Led end-to-end project delivery, coordinating multiple internal and client teams to meet objectives, budgets, and timelines.
- Implemented risk management strategies and adapted project plans proactively to ensure success.
- Built strong client relationships, driving high satisfaction through effective communication and service delivery.
- Prepared detailed financial tracking and supported timely client invoicing.
- Organized internal events and managed facilities services including renovations and maintenance.
- Developed and delivered training programs to support employee development and business goals.
- Conducted training needs assessments and created customized learning solutions.
- Managed onboarding and orientation programs.
Executive Assistant
Inchcape European Automotive (Trading as Peugeot Citroen Australia)
05.2017 - 09.2018
- Provided confidential executive support to the CEO and senior management.
- Managed complex calendars, coordinated international travel, and prepared key documentation for meetings and reports.
- Maintained high discretion and professionalism in all interactions and communications.
Customer Services & Fixed Operations Coordinator
Sime Darby Motors Group
12.2011 - 05.2017
- Company Overview: Importer of Peugeot and Citroen
- Supported the National Customer Services and Fixed Operations Manager with reporting, data analysis, and process improvements.
- Coordinated dealer network meetings and training courses to enhance dealer capability and aftersales service.
- Managed internal databases, communication platforms, and dealer network engagement activities.
- Monitored budgets and prepared financial reports for stakeholders.
- Importer of Peugeot and Citroen
Showroom Sales Consultant
Bath and Shower
03.2010 - 12.2011
- Consulted with clients on bathroom renovation projects, providing tailored product recommendations and quotations.
- Managed supplier relationships, deliveries, and resolved warranty claims.
- Maintained CRM records and coordinated project timelines to meet customer expectations.
Office/Sales Manager
Aussie Insulation Specialists Pty Ltd.
01.2009 - 03.2010
- Led sales administration and reporting processes to support the management team.
- Developed and implemented business plans, marketing strategies, and event promotions to boost brand visibility and revenue.
- Trained and mentored the sales team to achieve business targets.
Education
High School Diploma -
German High School
Diploma - Wholesale And Foreign Trade
Chamber of Commerce And Industry For Upper Bavaria
Munich01-2006
Diploma - Hotel Management
Chamber of Commerce And Industry For Upper Bavaria
Munich01-2002
Skills
- Project Management
- Data Analysis and Reporting
- Office Administration
- Budget Management and Financial Reporting
- Process Improvement
- Customer Service Excellence
- Event and Conference Management
- Microsoft 365 Suite (Teams, SharePoint, Planner, Outlook)
- Stakeholder and Client Engagement
- Safety management
Languages
English
Full Professional
German
Native or Bilingual
Timeline
Head of Operations
Van Kolck International
05.2024 - Current
Admin/Project Manager | Training Manager
Peppermint IT
10.2020 - 05.2024
Executive Assistant
Inchcape European Automotive (Trading as Peugeot Citroen Australia)
05.2017 - 09.2018
Customer Services & Fixed Operations Coordinator
Sime Darby Motors Group
12.2011 - 05.2017
Showroom Sales Consultant
Bath and Shower
03.2010 - 12.2011
Office/Sales Manager
Aussie Insulation Specialists Pty Ltd.
01.2009 - 03.2010
High School Diploma -
German High School
Diploma - Wholesale And Foreign Trade
Chamber of Commerce And Industry For Upper Bavaria
Diploma - Hotel Management
Chamber of Commerce And Industry For Upper Bavaria
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