KATHARINE MALLON

As a Retail Assistant at Ted Baker, a renowned British high-end fashion brand specialising in premium suits and contemporary menswear, I provided exceptional customer service and contributed to a seamless in-store experience for our discerning clientele.

Key Responsibilities:

• Customer Service Excellence: Delivered personalised shopping experiences by understanding customer needs, offering style advice, and guiding them through the collection of premium suits and formal wear.
• Product Knowledge: Maintained in-depth knowledge of Ted Baker’s product lines, particularly suits, fabrications, fit options, and seasonal trends, ensuring customers received expert recommendations.
• Sales Achievement: Actively contributed to meeting and exceeding sales targets by upselling and cross-selling complementary products, ensuring a well-rounded shopping experience.
• Visual Merchandising: Assisted in maintaining the store’s visual displays to reflect the high-end nature of the brand, ensuring products were presented attractively to maximise sales.
• Inventory Management: Supported stock control and replenishment processes to ensure store shelves were fully stocked and visually appealing at all times.
• Brand Representation: Exemplified Ted Baker’s brand values of sophistication, quality, and style, while fostering a positive relationship with customers to encourage repeat business.
• Team Collaboration: Worked collaboratively with colleagues to ensure smooth operations, including opening and closing procedures, cash handling, and maintaining a clean and organized store environment. Always willing to help team members, offering support where needed and picking up extra shifts to ensure the store ran efficiently.
• Adaptability & Product Knowledge: Quickly adapted to the technicalities of high-end suits, learning fabric types, tailoring techniques, and fit nuances. Consistently expanded my knowledge to better serve customers and provide informed recommendations. Demonstrated a strong willingness to learn and continuously improve product expertise in a fast-paced environment.

As a Part-Time Hospitality Assistant at Boost Juice, I worked in a dynamic and fast-paced environment, providing exceptional customer service and contributing to the smooth operation of the store while supporting a team of dedicated colleagues.

Key Responsibilities:

• Customer Service Excellence: Delivered high-quality service by taking orders, making and selling drinks, and dealing with a wide range of customer requests and complaints, ensuring a positive experience for all.
• Building Customer Relationships: Built rapport with regular customers, remembering their preferences and orders, which contributed to a welcoming and personalizsed experience.
• Team Collaboration: Worked effectively in a very busy team environment, assisting with day-to-day operations and maintaining clear communication with colleagues to ensure smooth and efficient service.
• Adaptability & Quick Learning: Proven ability to quickly learn new tasks and adapt to different roles, from drink preparation to managing the point-of-sale system, excelling in a fast-paced setting.
• Problem-Solving & Customer Resolution: Handled customer complaints with professionalism and patience, ensuring that concerns were resolved promptly and effectively, maintaining customer satisfaction.
• Sales Achievement: Actively contributed to sales goals by upselling products and promoting ongoing promotions, helping to increase store revenue.
• Health & Safety Compliance: Ensured all food safety and hygiene standards were followed consistently, maintaining a clean and safe environment for both customers and staff.
• Communication Skills: Gained excellent verbal communication skills, interacting with a diverse range of customers and providing clear, efficient service in a high-energy environment.
• Support & Guidance: Worked well in a team setting, providing support and guidance to colleagues, and stepping in to help whenever needed to ensure the team worked efficiently.
• Respect & Willingness to Help: Demonstrated respect, friendliness, and a willingness to help wherever needed, fostering a positive atmosphere for both customers and the team.

During my work experience at a veterinary clinic, I provided compassionate care for animals and supported the veterinary team in ensuring the best care for pets and a positive experience for pet owners.

Key Responsibilities:

• Animal Care & Customer Interaction: Cared for animals and providing comfort while engaging with customers to address their concerns and answer any questions/point them in the right direction of who to ask.
• Support to Veterinary Team: Assisted vet nurses and veterinarians with daily tasks, helping with treatments, procedures, and examinations to ensure animals received timely care.
• Team Support: Provided assistance to the clinic staff, reducing workload burdens and allowing the team to focus on high-priority assignments and animal care.
• Customer Service: Delivered excellent service to pet owners, offering advice on animal care and ensuring a positive, compassionate experience for clients.
• Clinic Operations: Assisted with general administrative duties, such as scheduling appointments and managing patient records, while ensuring the clinic remained organised and efficient.
• Workplace Hygiene & Efficiency: Ensured cleanliness of the clinic by preparing treatment areas and sterilising equipment to maintain a safe and hygienic environment.

As a Year 10 Support Leader, I helped Year 7 students transition into their new school environment, providing guidance and support to ensure they felt welcomed and settled.

Key Responsibilities:

• Mentoring & Support: Assisted Year 7 students in adapting to their new school environment, offering guidance on school routines, procedures, and answering any questions they had.
• Peer Leadership: Acted as a role model for younger students, fostering positive relationships and providing advice to help them navigate social and academic challenges.
• Organising Activities: Participated in group activities and events designed to help Year 7 students bond with their peers and feel comfortable in their new surroundings.
• Communication Skills: Developed strong interpersonal and communication skills through daily interactions with students, teachers, and school staff.

As a Classroom Assistant in a Grade 1 class, I supported the teacher and helped create a positive and engaging learning environment for young students.

Key Responsibilities:

• Student Support: Assisted Grade 1 students with classroom activities, providing one-on-one support to help with reading, writing, and basic math.
• Classroom Management: Helped maintain a focused and organised classroom by supporting the teacher with tasks and ensuring students stayed on track with their assignments.
• Activity Facilitation: Assisted in organising and supervising group activities, ensuring that students were engaged and enjoying their learning experience.
• Building Relationships: Developed positive relationships with students, offering encouragement and support to help boost their confidence and enthusiasm for learning.
• Communication with Staff: Worked closely with the teacher to understand class needs and contributed to the overall success of the classroom environment.

During my time working at the Australian Open with Delaware North, I provided high-quality hospitality services to a diverse range of guests, contributing to the smooth operation of the event in a fast-paced and high-pressure environment.

Key Responsibilities:

• Customer Service Excellence: Delivered outstanding service to guests, ensuring a positive and memorable experience by addressing their needs and providing assistance throughout the event.
• Food and Beverage Service: Assisted with the preparation and serving of food and beverages, ensuring high standards of quality and hygiene were maintained at all times.
• Team Support: Collaborated with team members to ensure efficient service delivery, assisting in various hospitality tasks and responding to customer requests promptly.
• Event Operations: Supported day-to-day operations at the venue, including setup and breakdown of hospitality areas, and ensuring the smooth flow of service during peak times.
• Problem Solving & Customer Interaction: Handled customer queries and concerns effectively, ensuring issues were resolved quickly to maintain a positive guest experience.