Overview
Work History
Education
Transferable Skills
Timeline
Generic

Katharine Horn

Preferred Name: Katie

Overview

6
6
years of professional experience

Work History

Corporate Travel Manager

FCM Australia
Brisbane, QLD
11.2022 - Current
  • Organised and coordinated domestic and international business trips for executives and staff members.
  • Developed and maintained relationships with vendors and travel bookers to ensure all needs of the traveler were met.
  • Managed group travel via airline booking portals.
  • Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting the best deals, and resolving issues efficiently.
  • Ensured all bookings were processed as per individual clients' guidelines, policies, and membership agreements.
  • Provided "above and beyond" service for VIP clients.

Assistant Electorate Officer

Queensland Government
Noosaville, QLD
07.2022 - 10.2022
  • Implemented administrative processes and procedures to prioritise job tasks and establish personnel responsibilities.
  • Liaised with constituents, addressed inquiries, handled meeting requests and answered policy queries.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Supported the development of electorate budgets and financial projections.
  • Directed and monitored social media and personal website, ensuring online presence was suitable to the MP's needs.
  • Produced press releases, regular local newspaper columns and personalised newsletters to inform constituents on local issues and updates.
  • Monitored MP's reputation in social media and reacted to negative feedback.

Travel Consultant

Flight Centre
Noosaville, QLD
07.2018 - 02.2022
  • Coordinated domestic/international customer travel itineraries while managing airfare, hotel bookings and rental car reservations.
  • Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
  • Reviewed team sales, itineraries and packages to verify compliance with travel regulations and internal policies.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Controlled financial processes - collecting customer fees, managing refunds and ensuring all suppliers were accurately paid.
  • Promoted wholesalers and suppliers, ensuring travel brochures and promotional literature are displayed prominently.
  • Addressed client inquiries, and resolved issues and complaints regarding various travel arrangements.
  • Handled travel arrangements for groups, couples, executives, and special needs clients.

Assistant Team Leader

Flight Center
Noosaville, QLD
01.2020 - 11.2020
  • Trained new team members, tracked current team members' skills achievement, verified safe operating practices and reported and analyzed work-related injuries.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Offered constructive criticism regarding quality assurance on team phone calls.
  • Responsibly transferred EOM finances, ensuring team members and any relevant suppliers were paid correctly.

Education

Bachelor of Business - Tourism, Leisure And Event Management

University of The Sunshine Coast
Sunshine Coast, QLD
07.2018

Certificate III - Travel

Flight Centre Academy
12.2019

High School Diploma -

Stuartholme
Brisbane, QLD
12.2014

Transferable Skills

  • Proficient in Sabre, Agent Workspace and Lumina Portal.
  • Excellent with customer service and maintaining relationships with clientele
  • Trained problem solver and ability to implement solutions
  • Managerial experience

Timeline

Corporate Travel Manager

FCM Australia
11.2022 - Current

Assistant Electorate Officer

Queensland Government
07.2022 - 10.2022

Assistant Team Leader

Flight Center
01.2020 - 11.2020

Travel Consultant

Flight Centre
07.2018 - 02.2022

Bachelor of Business - Tourism, Leisure And Event Management

University of The Sunshine Coast

Certificate III - Travel

Flight Centre Academy

High School Diploma -

Stuartholme

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Katharine Horn