Summary
Overview
Work History
Education
Skills
Visa Type
Languages
Interests
Timeline
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Katharine Song

Katharine Song

North Ryde,Australia

Summary

Enthusiastic and customer-focused professional with experience in retail, hospitality, and education support. Skilled in building strong customer relationships, delivering personalised service, and thriving in fast-paced environments. Brings excellent communication, teamwork, and problem-solving abilities, with a genuine passion for fashion, design, and creating memorable customer experiences.

Overview

4
4
years of professional experience

Work History

Retail Associate

Sandro
05.2025 - Current
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Maintained visual merchandising standards to enhance product presentation and store aesthetics.
  • Assisted in inventory management, tracking stock levels, and organizing merchandise displays.
  • Analyzed sales trends to identify opportunities for upselling and improve overall store performance.
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.

Online English Tutor

New Oriental Education
09.2021 - Current
  • Facilitated engaging online sessions using interactive tools and educational software.
  • Developed customized lesson plans tailored to individual student needs.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.

OSHC Coordinator

APEX Tuition
03.2024 - 11.2024
  • Responsible for the after-school supervision and care of pre-secondary children
  • Coordinated logistics for student enrollment and scheduling, optimizing resource allocation for maximum efficiency.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

Cafe Allrounder

The Gunshop Cafe
06.2023 - 03.2024
  • Managed order processing and cash handling, ensuring accuracy in transactions and billings.
  • Collaborated with kitchen staff to streamline communication, improving food delivery times and service efficiency.
  • Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.

Fashion Retailer

Xclsve
06.2023 - 12.2023
  • Implemented new POS systems, improving transaction efficiency and customer satisfaction.
  • Managed inventory levels to ensure product availability and minimize stock discrepancies.
  • Developed visual merchandising strategies to enhance store aesthetics and drive customer engagement.
  • Increased sales by creating visually appealing merchandise displays and implementing effective promotional strategies.

Junior Barista

Starbucks
02.2022 - 02.2023
  • Prepared high-quality beverages following standard recipes and customer preferences.
  • Maintained cleanliness and organization of workstations to ensure efficient service.
  • Collaborated with team members to optimize workflow during peak hours, enhancing overall efficiency.
  • Demonstrated adaptability by quickly learning new menu offerings when seasonal changes or promotional items were introduced.

Education

Master of Educational Studies - Leadership

The University of Queensland
Brisbane, QLD
12.2024

Skills

  • Well-performed in team cooperation

  • Customer engagement

  • Fluent bilingualism

  • Upselling strategies

  • Brand representation

  • Social media promotion

Visa Type

Graduate Temporary Visa (485)

Languages

Chinese
Native or Bilingual
English
Full Professional

Interests

  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Passionate about music, with a strong background in piano performance that has sharpened my discipline, creativity, and attention to detail
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Deeply interested in fashion and styling, with a keen eye for combining trends and personal expression to create polished, confident looks

Timeline

Retail Associate

Sandro
05.2025 - Current

OSHC Coordinator

APEX Tuition
03.2024 - 11.2024

Cafe Allrounder

The Gunshop Cafe
06.2023 - 03.2024

Fashion Retailer

Xclsve
06.2023 - 12.2023

Junior Barista

Starbucks
02.2022 - 02.2023

Online English Tutor

New Oriental Education
09.2021 - Current

Master of Educational Studies - Leadership

The University of Queensland

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Katharine Song