Katharine Song
North Ryde,Australia
Summary
Enthusiastic and customer-focused professional with experience in retail, hospitality, and education support. Skilled in building strong customer relationships, delivering personalised service, and thriving in fast-paced environments. Brings excellent communication, teamwork, and problem-solving abilities, with a genuine passion for fashion, design, and creating memorable customer experiences.
Overview
4
4
years of professional experience
Work History
Retail Associate
Sandro
05.2025 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained visual merchandising standards to enhance product presentation and store aesthetics.
- Assisted in inventory management, tracking stock levels, and organizing merchandise displays.
- Analyzed sales trends to identify opportunities for upselling and improve overall store performance.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
Online English Tutor
New Oriental Education
09.2021 - Current
- Facilitated engaging online sessions using interactive tools and educational software.
- Developed customized lesson plans tailored to individual student needs.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
OSHC Coordinator
APEX Tuition
03.2024 - 11.2024
- Responsible for the after-school supervision and care of pre-secondary children
- Coordinated logistics for student enrollment and scheduling, optimizing resource allocation for maximum efficiency.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Cafe Allrounder
The Gunshop Cafe
06.2023 - 03.2024
- Managed order processing and cash handling, ensuring accuracy in transactions and billings.
- Collaborated with kitchen staff to streamline communication, improving food delivery times and service efficiency.
- Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
Fashion Retailer
Xclsve
06.2023 - 12.2023
- Implemented new POS systems, improving transaction efficiency and customer satisfaction.
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Developed visual merchandising strategies to enhance store aesthetics and drive customer engagement.
- Increased sales by creating visually appealing merchandise displays and implementing effective promotional strategies.
Junior Barista
Starbucks
02.2022 - 02.2023
- Prepared high-quality beverages following standard recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure efficient service.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall efficiency.
- Demonstrated adaptability by quickly learning new menu offerings when seasonal changes or promotional items were introduced.
Education
Master of Educational Studies - Leadership
The University of Queensland
Brisbane, QLD12.2024
Skills
- Well-performed in team cooperation
- Customer engagement
- Fluent bilingualism
- Upselling strategies
- Brand representation
- Social media promotion
Visa Type
Graduate Temporary Visa (485)
Languages
Chinese
Native or Bilingual
English
Full Professional
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Passionate about music, with a strong background in piano performance that has sharpened my discipline, creativity, and attention to detail
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Deeply interested in fashion and styling, with a keen eye for combining trends and personal expression to create polished, confident looks
Timeline
Retail Associate
Sandro
05.2025 - Current
OSHC Coordinator
APEX Tuition
03.2024 - 11.2024
Cafe Allrounder
The Gunshop Cafe
06.2023 - 03.2024
Fashion Retailer
Xclsve
06.2023 - 12.2023
Junior Barista
Starbucks
02.2022 - 02.2023
Online English Tutor
New Oriental Education
09.2021 - Current
Master of Educational Studies - Leadership
The University of Queensland