Katherine Abdel-Massih
Reservoir,VIC
Summary
Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Passionate and experienced makeup artist and sales assistant. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Makeup Artist/Store Manager
Inglot Cosmetics
12.2021 - 09.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Interviewing, Hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Demonstrated and explained use of different beauty products to educate customers.
- Applied makeup in accordance with clothing style and customer preference.
- Taught master classes to inspire potential makeup artists or help people expand knowledge and skills.
- Developed loyal following of clients by providing high-quality services.
- Selling products, answering the phones and booking appointments for customers.
Ice Skating Instructor
O'brien Icehouse
01.2016 - 03.2020
- Evaluated students to match skill levels with appropriate classes.
- Adjusted coaching techniques to highlight strengths and weaknesses of each individual athlete.
- Analyzed moves of skaters to explain correct and incorrect techniques.
- Host Birthday Parties and other special events.
Sales Assistant
My Chemist
08.2015 - 04.2016
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Helped customers with choosing makeup and perfumes to suit their style and taste.
Education
Diploma of Beauty Therapy
Victoria University
Melbourne, VIC11.2018
High School Diploma -
Antonine College
Pascoe Vale South, VIC11.2017
Skills
- Order Supplies
- Microsoft Windows
- Microsoft Excel
- Sales Expertise
- Customer Service
- Staff Training
- Team Leadership
- Store Opening and Closing Procedures
- Time Management
Timeline
Makeup Artist/Store Manager
Inglot Cosmetics
12.2021 - 09.2023
Ice Skating Instructor
O'brien Icehouse
01.2016 - 03.2020
Sales Assistant
My Chemist
08.2015 - 04.2016
Diploma of Beauty Therapy
Victoria University
High School Diploma -
Antonine College
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