Katherine Ann Meadows-Barker
Brisbane
Summary
Dynamic and organised administrator and team leader with over 20 years of experience in retail sales, customer service, data entry, inventory management, and general administrative tasks. Proven track record of enhancing operational efficiency and driving team performance. Skilled in developing effective processes, training staff, and delivering exceptional customer experiences. Strong ability to manage multiple priorities and adapt to changing environments while maintaining attention to detail. Committed to fostering a collaborative team culture and achieving organisational goals.
Overview
16
16
years of professional experience
Work History
Customer Service Officer
Amplifon
04.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
Sales Representative Team Leader & Sales Support Admin
Bedshed
10.2021 - Current
- Customer Service
- Customer Care Support
- Adhering to Company policies & procedures in all aspects of the store
- Local marketing & promotions while adhering to Brand recognition
- Managing customer orders and dispatching
- Visual Merchandising of showroom
- Sales & leads. Both in store and local
- Coaching & Training of team members
- Customer service
- Adhering to Company policies & procedures in all aspects of the store
- Local marketing & promotions while adhering to Brand recognition
- Customer orders and dispatching
- Visual Merchandising of showroom
- Sales & leads. Both in store and local
- Coaching & Training of team members
- Key Responsibilities
Manager
Greg Grant Saddlery
11.2024 - 04.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Supervisor
James Lane Sleeping Giant
09.2019 - 05.2020
- Adhering to Company policies & procedures in all aspects of the store
- Local marketing & promotions while adhering to Brand recognition
- Managing customer orders and dispatching
- Visual Merchandising of showroom
- Sales & leads. Both in store and local
- Coaching & Training of team members
- Customer service
- Adhering to Company policies & procedures in all aspects of the store
- Local marketing & promotions while adhering to Brand recognition
- Customer orders and dispatching
- Visual Merchandising of showroom
- Sales & leads. Both in store and local
- Coaching & Training of team members
- Key Responsibilities
- Achievements
- Increased sales by 200% on LY.
- Devised and introduced efficient bookkeeping in store
- Coached several team members to achieve sales targets
Sales consultant
Fantastic Furniture
01.2016 - 09.2019
- Sales and store administration
- Customer Service, Visual Merchandising, Stock control
- Warehousing tasks
- Induct and coach new employees
- Stocktaking
- Team rosters
- Key responsibilities
Admin & Sales
Northside Appliances
01.2014 - 01.2016
- Booking jobs and services
- Data entry
- Customer Service
- Sales
- Filing & bookkeeping
- Stock management
- Key responsibilities
Wholesale Manager
Lorna Jane
01.2012 - 01.2014
- Managing the wholesale team
- Stock control, loss prevention
- Invoicing, receiving & dispatching goods
- Advising and collaborating with shipping companies and couriers
- Team rosters
- Increased productivity by streamlining processes
- Achieved less than 1% stock loss in national warehouse
- Increased profit by managing budgets for freight in and out of company
- Key responsibilities
Receptionist
Lorna Jane
03.2011 - 01.2012
- First point of contact for all Lorna Jane
- Call forwarding, scheduling, admin support
- Arranging flights and bookings for executives, managers, and Lorna Jane employees
- Booking functions
- General office administration
- Housekeeping
- Key responsibilities
Business Solutions Officer
LJ Hooker
09.2009 - 02.2011
- Assist Sales team in admin support
- Manage website and realtor marketing
- Client contact and follow up
- Manage sales team timetables
- Key Responsibilities
Education
Bachelor of Science - Criminology
Swinburne University of Technology
Melbourne, VIC10-2026
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Administrative support
- Computer proficiency
- Critical thinking
- Professional telephone demeanor
- Scheduling
- Building rapport
Timeline
Manager
Greg Grant Saddlery
11.2024 - 04.2025
Customer Service Officer
Amplifon
04.2024 - Current
Sales Representative Team Leader & Sales Support Admin
Bedshed
10.2021 - Current
Supervisor
James Lane Sleeping Giant
09.2019 - 05.2020
Sales consultant
Fantastic Furniture
01.2016 - 09.2019
Admin & Sales
Northside Appliances
01.2014 - 01.2016
Wholesale Manager
Lorna Jane
01.2012 - 01.2014
Receptionist
Lorna Jane
03.2011 - 01.2012
Business Solutions Officer
LJ Hooker
09.2009 - 02.2011
Bachelor of Science - Criminology
Swinburne University of Technology
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