Katherine Baldock

.Company Overview: The company works within the building sector s. Supplying mainly brick and Masonry products to various sized contractors

• Roleas a Sales Administrator is to liaise with and support the on the road sales team of representatives as project coordinator
• Started as a Trainee Sales Administrator, In February 2024 I was promoted to Sales Administrator following my development within the role
• Responsibilities this role include:
• Raising and amending orders via date entry (Date File) and speaking to manufacturers on a daily basis to follow up on any relevant updates with current orders
• Booking in deliveries with site/ haulier via phone call and email, checking with the customer that the current delivery schedule is up to date and amending upon request
• Developed exceptional skills in both telephone manner and email correspondence
• Excellent use of organisation skills using both Paper files and online documents
• Responsible for keeping up to date with scheduling deliveries and ensuring deadlines are met for representatives
• Self-sufficient Independent work, Responsible for managing my own heavy work load whilst obtaining customer satisfaction as primary focus
• Experience in using excel spreadsheets, word document and Date Entry
• Problem-Solving: Quickly identifying issues and implementing practical solutions to minimize disruptions and maintain smooth operations
• The company works within the building sector supplying mainly brick and Masonry products to various sized contractors

• Company Overview: Bar / Restaurant and Barista experience
• Roles include serving customers and dealing with customer issues in both the restaurant and the bar on a weekly basis and book reservations via the telephone
• Making a variety of Coffee and hot drinks
• Dealing with face to face confrontation from customers and resolving any issues quickly and efficiently whilst maintaining Customer satisfaction my top priority
• As a reward for my hard work and organizational skills, I was given the role of head Waitress/ front of house
• This lead to me taking on responsibility for training new staff members, producing Rota schedules for all front of house and problem solving where necessary during a high pressure environment
• Developed key skills such as communication, time management, leadership whilst going above and beyond to achieve customer satisfaction
• Due to the closure of the Plough during COVID-19 the management and team moved across to a new location - The Air Hostess, Tollerton, where I have been employed since on both full time and part time basis along side my most recent role in office administration
• Bar / Restaurant and Barista experience

• Responsibilities include responding to relevant enquiries via telephone and email, in person viewings, providing the best quality of customer service
• Refined the knowledge, skills and behaviours required in an office setting
• Developed additional IT skills using Excell and data entry
• Following quick progression within the role, I have been trusted to conduct viewings and inventories alone
• Developed an excellent telephone manner and organizational skills whilst obtaining a heavy work load