Katherine Byrne

Responsible for cold calling lead generation for private health insurance comparisons.

Routine duties as an Environmental Services Assistant (cleaning).

• Maintained clean, organized store environment for an inviting shopping experience for customers.
• Greeted customers and helped with product questions, selections, and purchases.
• Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
• Built strong relationships with customers, resulting in repeat business and referrals.

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Acted as a liaison between tenants and development teams, ensuring timely communication during critical incidents.
• attended and manned stalls at disability expos and disability networking events.
• Worked with SIL (Supported independent living) contractors to ensure maintenance of the Vera Living properties was carried out in a timely fashion.
• Worked with Support coordinators to identify suitable tenants and assist in the transitioning of tenants into the homes.

• Provided excellent customer service by promptly addressing client inquiries and resolving any issues that arose during the sales process.
• Fostered an environment of teamwork among junior staff members, contributing to collective achievements within the department.
• Accepted and processed cash, and card payments.
• Developed a deep understanding of the company''s product offerings to better serve clients and drive sales growth.
• Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.