Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Katherine Card

Bundaberg,QLD

Summary

Dynamic leader with a proven track record at 1300Smiles, adept in practice management and staff development. Excelled in enhancing operational efficiency and patient satisfaction through effective workflow planning and policy implementation. Skilled in staff supervision and supplies ordering, demonstrating exceptional organizational and communication abilities. Achieved significant improvements in employee performance and practice revenue.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Practice Manager

1300Smiles
08.2021 - 09.2024
  • Addressed and remedied all patient or team member issues.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Supervised team of 30plus office personnel.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Provided supervision and management to team of support personnel.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Improved practice revenue through effective financial management and strategic cost reductions.
  • Enhanced patient satisfaction by implementing streamlined appointment scheduling system.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed close working relationships with front office and back office staff.
  • Consulted with healthcare professionals on business decisions.
  • Ordered all office supplies and kept check on inventory levels.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Created and implemented organizational policies and procedures.
  • Oversaw accounting, budgeting, and financial reporting.
  • Resolved customer problems and complaints.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Corresponded with clients through email, telephone, or postal mail.
  • Approved staff timesheets
  • Created weekly rosters for 30 plus staff members

Clinical Coordinator

1300Smiles
06.2020 - 08.2021
  • Implemented new policies and educated staff on changes.
  • Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
  • Assessed clinical policies and procedures for compliance with changing regulations.
  • Devised and implemented clinical protocols to ensure high-quality patient care.
  • Identified areas of opportunity for process improvements, leading efforts to implement changes that resulted in enhanced operational efficiency across all aspects of the clinic''s function.
  • Ordered all Dental supplies and kept check on inventory levels.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Trained Dental Assistants and newly hired staff.
  • Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
  • Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
  • Mentored new clinical staff members for proper onboarding and orientation processes.
  • Upheld quality assurance procedures to maintain patient safety and satisfaction.
  • Coordinated continuing education opportunities for staff members to stay current on industry advancements and best practices.
  • Conducted regular performance assessments and provided constructive feedback to staff members, promoting high-quality service delivery.

Dental Assistant

1300Smiles
03.2014 - 06.2020
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared patient x-rays and images for dentist review.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.

Dental Assistant

Queensland Oral Health Department
12.2010 - 03.2013
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.

Dental Assistant

Burnett Dental Centre
10.2004 - 12.2010
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Prepared patient X-rays and images for review by dentist.
  • Scheduled and confirmed patient appointments.

Skills

  • Schedule Management
  • Staff Management
  • Practice Management
  • Workflow Management
  • Policy Implementation
  • Employee performance
  • New Hire Training
  • Staff Development
  • Supplies Ordering
  • Workflow Planning
  • Staff Supervision

Certification

Certificate 3 in Dental Assisting




References


Dr Jannen Tan

jannen@ascenddental.com.au

0403166163


Dr Robert Blair

rob_blair_nz@hotmail.com

64211971819

Timeline

Practice Manager

1300Smiles
08.2021 - 09.2024

Clinical Coordinator

1300Smiles
06.2020 - 08.2021

Dental Assistant

1300Smiles
03.2014 - 06.2020

Dental Assistant

Queensland Oral Health Department
12.2010 - 03.2013

Dental Assistant

Burnett Dental Centre
10.2004 - 12.2010

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Katherine Card