Katherine Carpenter

Opening and closing the venue, including cash handling and key holding responsibilities.

Effective management of the customer experience, with a particular focus on private events.

Staff management on shift, effectively allocating tasks and rest breaks so as to maximise the skillset within the team and to operate effectively during the busier periods.

Creating and running training sessions for staff; this included making learning resources, delivering information sessions, writing assessments, and providing feedback, allowing for individualized support and progression plans.

Facilitating personal progression plans and running performance reviews to aid the development of the staff.

• Maintaining a clean and hygienic work environment
• Providing excellent customer service, working with a good balance of efficiency and professionalism while maintaining a good rapport with a regular customer base.
• Cross-training across customer service, food preparation and barista skills so as to optimize my value within the company.

Working independently in the gelateria (attached to the main restaurant) to make coffees and serve gelati, both to patrons dining in the restaurant as well as to a separate takeaway-only customer base.

Managing inventory to facilitate the effective ordering of stock in order to minimise waste and cost.

Multi-tasking in a busy environment.

(This was a voluntary position in a primary school, which I undertook for a year while struggling to find paid work.)

Providing support to both teacher and students to ensure effective delivery and reception of educational materials.

Working with children with learning disabilities in smaller groups to provide a tailored delivery of content, creating a learning environment that catered to their needs and encouraged their development as individuals.

Working with children between the ages of four and twelve, and adapting my teaching and communication style accordingly to foster a good relationship with each individual.

(This was an unpaid position which I undertook in partial fulfilment of the requirement of the CAS element of the IB. Although I have listed the job here as a teaching assistant position, I was assuming the role of the teacher.)

Teaching a year 7 Spanish class once a week under the supervision of the qualified teacher.

Collaborating with the qualified teacher, who informed me of the relevant curriculum and provided the learning objectives for the lesson, but allowed me to write my own lesson plans.

Delivering those lesson plans, setting and marking homework and in-class tests, and providing feedback.

Aiding GCSE (years 10 and 11) students with preparations for their exams, conducting speaking exam practise sessions as well as reviewing and correcting written discourse.

Assisting with open-office hour after school, to provide students with the option of additional time to come and receive extra support on a one-on-one basis.

General duties required of me in the department (including administrative tasks and classroom maintenance).