Katherine Cruz
Hammond Park,Australia
Summary
Hardworking individual with strong interpersonal skills and ability to work effectively independently and in team environments. Motivated by challenge, detail-oriented, and skilled in workload analysis and prioritization to meet deadlines and achieve high-quality results.
Overview
10
10
years of professional experience
Work History
Account Manager
Telstra
Perth, WA
10.2024 - Current
- Prepared comprehensive proposals covering services, expenses, and benefits to attract new clients.
- Presented product features and advantages to potential customers during sales meetings.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided technical support to customers when needed.
- Analyzed client data and identified opportunities for growth.
- Developed strategies to increase revenue from existing accounts.
- Resolved customer complaints in a timely manner.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Managed multiple accounts simultaneously while meeting deadlines.
- Maintained accurate records of all customer interactions in the CRM system.
- Acted as main point of contact in matters relating to client concerns and needs.
- Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
Assistant Store Manager
Telstra
Karratha, WA
10.2023 - 10.2024
- Meeting new clients and communicating with pre-existing customers
- Explaining product features to the business's clients
- Providing customers with a comprehensive demonstration or training for the product or service
- Handling customer queries and concerns
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Ensured compliance with all safety regulations throughout the store premises.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Coached and developed store associates through formal and informal interactions.
Sales Consultant
Telstra
Karratha, WA
04.2021 - 10.2023
- Provided detailed product information to customers, including features, prices, and availability.
- Worked with fellow sales team members to achieve group targets.
- Addressed customer questions and concerns regarding products and services.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Reset store displays for special events and seasonal merchandise changes.
- Recognized security risks to properly handle situations.
Shift Supervisor
KFC
Karratha, Australia
03.2015 - 04.2021
- Cash reporting, inventory control and scheduling during shifts
- Ensuring health, safety and security codes are met and followed
- Coaching, mentoring and training the team at their workstations during shift
- Implementing the shift plan and ensuring a smooth production
- Use planning and projection tools to ensure restaurant is ready for busy periods
- Identify issues and propose solutions that have an impact on the restaurant’s bottom line
Approved Manager/ Barista/ All-rounder
Lagardere
Karratha, Australia
03.2019 - 03.2020
- Cash handling and till operations
- Responsible for the day to day operations of the business and must ensure compliance with the provisions of the Act
- Ensuring health, safety and security codes are met and followed
- Food and drinks preparation
- Provide great quality customer service
Education
Bachelor of Science - Pharmacy
Our Lady of Fatima University
Philippines01.2015
Skills
- Confident
- Reliable
- Committed
- Honest
- Energetic
- Customer Relations
- Hiring and Training
- Sales Growth
- Strategic Planning
- Upselling and Cross Selling
- Good interpersonal skills
- Pride in work
- Ability to cope under pressure
- Thrives on challenge
- Teamwork
- Independence
- Highly organized
- Planning
- Prioritization
- Excellent communication skills
- Employee Coaching
- Technology skills
- Excellent negotiation skills
References
- Available upon request
Timeline
Account Manager
Telstra
10.2024 - Current
Assistant Store Manager
Telstra
10.2023 - 10.2024
Sales Consultant
Telstra
04.2021 - 10.2023
Approved Manager/ Barista/ All-rounder
Lagardere
03.2019 - 03.2020
Shift Supervisor
KFC
03.2015 - 04.2021
Bachelor of Science - Pharmacy
Our Lady of Fatima University
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