Katherine Dennis
Hillcrest,Queensland
Summary
A committed and goal-oriented professional, capable of thriving both in collaborative team settings and independently, with proficient experience in residential real estate and customer service within the home building industry. Proven ability to manage client relationships, oversee project details, and deliver exceptional service.
Interested in exploring new career opportunities and joining a well-established organisation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Guardian Master Builders Pty Ltd
04.2024 - Current
- Provided high-level customer service to all clientele and tradespeople, ensuring satisfaction and effective communication throughout the project.
- Maintained cleanliness and readiness of the boardroom and colour consultation room for office consultations.
- Followed up on leads to generate new business opportunities, contributing to company growth.
- Managed and resolved client complaints and disputes efficiently, achieving high levels of customer satisfaction.
- Updated clients on new build projects via phone, email, and client portal, ensuring transparency and trust.
- Prepared and sent commencement, excavation, and rock notices to clients for review, signature, and return, facilitating the start of new build projects.
- Explained all variations to clients via phone before sending via DocuSign, ensuring clarity and timely return of signed documents to prevent project delays.
- Lodged all necessary applications for water meters, electrical services, QBCC, and QLEAVE to initiate new build projects.
- Conducted bank reconciliations to ensure accurate financial records.
- Scheduled office and onsite meetings and walk-throughs with clients to review stages of new build projects.
- Assisted directors with the handover process of new build projects to clients, ensuring a smooth transition.
- Allocated tradespeople for defect rectification work, addressing general defects or those instructed by QBCC.
- Maintained live Excel spreadsheets for financial tracking, scheduled construction, and itemisation of colours, fixtures, and appliances for new build projects.
Property Manager
Rental Management Australia Pty Ltd
04.2022 - 03.2024
- Back-to-back handling of a portfolio of 140 rental properties
- Established strong and professional relationships with tenants, owners and trades
- Handling of advertisement of leasing properties, open home inspections, application processing and sign-ups for new tenancies
- Handling of comparative market analysis and lease renewal administration
- Handling of routine inspections, maintenance requests and property compliances
- Handling of rental arrears, eviction, and abandonment procedures
- Handling of complaints and dispute resolutions
- Handling of entry and exit condition reports
- Handling of receipting payments for tenancies - Payments made via bank cheque or money order - For all tenancies
- Providing of bpay details from an excel bpay generator - For all tenancies
- Data retrieval and input from system changes.
Assistant Property Manager
Rental Management Australia Pty Ltd
12.2021 - 04.2022
- Providing the Licensee/Director with administration support
- Liaising with tenants and owners
- Comparative market analysis for lease renewals, and advertising of rental properties
- Handling of lease renewals, and end of lease procedures
- Handling of maintenance requests
- Handling of rental arrears and eviction procedures
- Handling of receipting payments for tenancies - Payments made via bank cheque or money order - For all tenancies
- Providing of bpay details from an excel bpay generator - For all tenancies
- Data retrieval and input from system changes.
Receptionist
Rental Management Australia Pty Ltd
11.2020 - 12.2021
- Opening of the office at 9am and closing of the office at 5pm daily - ensuring the front office and kitchen area is clean
- Greeting all customers/clients upon entry and assisting their needs
- Answering phones and all office inquiries - directing all inquiries to corresponding staff or taking a message if required
- Key Control - signing in/out of keys and completing monthly key audits
- Providing administration support to the property management team where required
- Postal and banking duties.
Education
Warwick State High School
12.2013
Skills
- Time Management
- Attention to Detail
- Decision Making
- Conflict Resolution
- Supportive Team Member
Certification
- Certificate IV in Real Estate Practice
- Certifcate III in Aged Care
- First Aid and CPR.
- RSA & RSG
Employment References
- Jude O'Brien - 0406 843 400
- Kelly Rohl - 0460 321 850
Timeline
Customer Care Representative
Guardian Master Builders Pty Ltd
04.2024 - Current
Property Manager
Rental Management Australia Pty Ltd
04.2022 - 03.2024
Assistant Property Manager
Rental Management Australia Pty Ltd
12.2021 - 04.2022
Receptionist
Rental Management Australia Pty Ltd
11.2020 - 12.2021
Warwick State High School
- Certificate IV in Real Estate Practice
- Certifcate III in Aged Care
- First Aid and CPR.
- RSA & RSG
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