Katherine Dennis
Birkdale
Summary
I’m a motivated and adaptable professional who takes pride in being reliable, goal-driven, and easy to work with.
I’ve built a strong foundation across residential real estate, customer service, and administration within the home building industry, as well as hands-on experience in sales—particularly hiring and upselling products for civil and construction projects.
Whether I’m working as part of a team or independently, I bring a positive attitude and a focus on getting the job done well. I’m now looking to take the next step in my career by joining a well-established organisation where I can continue learning, growing, and contributing meaningfully.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Consultant
TFH Hire Services
10.2024 - Current
- Delivered high-quality service to a wide variety of clients —new potential business leads, COD clients, account holding clients, portfolio clients, and tradespeople — ensuring a positive and seamless experience.
- Effectively recommended products along with providing product insight and services to align with client needs, meet KPIs, and drive sales growth.
- Prepared and converted quotations into contracts, coordinated scheduling through phone calls, MCS and Outlook for services including Fencing, Sanitation, Site Security, and 3rd Party within a timely matter.
- Proactively negotiated solutions to customer disputes, maintaining positive outcomes and strong, lasting client relationships.
- Handled payment processing with precision and ensured accurate record-keeping for accounting, across various methods including POs, bank transfers, and B-Point transactions.
- Pursued continuous learning to improve sales effectiveness and maintain up-to-date product knowledge.
- Provided cross-functional support between the sales team and affiliated company to achieve key business objectives.
Customer Care Representative
Guardian Master Builders Pty Ltd
04.2024 - 10.2024
- Provided high-level customer service to all clientele and tradespeople, ensuring satisfaction and effective communication throughout the project.
- Maintained cleanliness and readiness of the boardroom and colour consultation room for office consultations.
- Followed up on leads to generate new business opportunities, contributing to company growth.
- Managed and resolved client complaints and disputes efficiently, achieving high levels of customer satisfaction.
- Updated clients on new build projects via phone, email, and client portal, ensuring transparency and trust.
- Prepared and sent commencement, excavation, and rock notices to clients for review, signature, and return, facilitating the start of new build projects.
- Explained all variations to clients via phone before sending via DocuSign, ensuring clarity and timely return of signed documents to prevent project delays.
- Lodged all necessary applications for water meters, electrical services, QBCC, and QLEAVE to initiate new build projects.
- Conducted bank reconciliations to ensure accurate financial records.
- Scheduled office and onsite meetings and walk-throughs with clients to review stages of new build projects.
- Assisted directors with the handover process of new build projects to clients, ensuring a smooth transition.
- Allocated tradespeople for defect rectification work, addressing general defects or those instructed by QBCC.
- Maintained live Excel spreadsheets for financial tracking, scheduled construction, and itemisation of colours, fixtures, and appliances for new build projects.
Property Manager
Rental Management Australia Pty Ltd
04.2022 - 03.2024
- Back-to-back handling of a portfolio of 140 rental properties
- Established strong and professional relationships with tenants, owners and trades
- Handling of advertisement of leasing properties, open home inspections, application processing and sign-ups for new tenancies
- Handling of comparative market analysis and lease renewal administration
- Handling of routine inspections, maintenance requests and property compliances
- Handling of rental arrears, eviction, and abandonment procedures
- Handling of complaints and dispute resolutions
- Handling of entry and exit condition reports
- Handling of receipting payments for tenancies - Payments made via bank cheque or money order - For all tenancies
- Providing of bpay details from an excel bpay generator - For all tenancies
- Data retrieval and input from system changes.
Assistant Property Manager
Rental Management Australia Pty Ltd
12.2021 - 04.2022
- Providing the Licensee/Director with administration support
- Liaising with tenants and owners
- Comparative market analysis for lease renewals, and advertising of rental properties
- Handling of lease renewals, and end of lease procedures
- Handling of maintenance requests
- Handling of rental arrears and eviction procedures
- Handling of receipting payments for tenancies - Payments made via bank cheque or money order - For all tenancies
- Providing of bpay details from an excel bpay generator - For all tenancies
- Data retrieval and input from system changes.
Receptionist
Rental Management Australia Pty Ltd
11.2020 - 12.2021
- Opening of the office at 9am and closing of the office at 5pm daily - ensuring the front office and kitchen area is clean
- Greeting all customers/clients upon entry and assisting their needs
- Answering phones and all office inquiries - directing all inquiries to corresponding staff or taking a message if required
- Key Control - signing in/out of keys and completing monthly key audits
- Providing administration support to the property management team where required
- Postal and banking duties.
Education
Warwick State High School
Warwick, QLD12.2013
Skills
- Time Management
- Attention to Detail
- Decision Making
- Conflict Resolution
- Supportive Team Member
- Open and Honest Communication
Certification
- Certificate IV in Real Estate Practice
- Certifcate III in Aged Care
- First Aid and CPR.
- RSA & RSG
Timeline
Sales Consultant
TFH Hire Services
10.2024 - Current
Customer Care Representative
Guardian Master Builders Pty Ltd
04.2024 - 10.2024
Property Manager
Rental Management Australia Pty Ltd
04.2022 - 03.2024
Assistant Property Manager
Rental Management Australia Pty Ltd
12.2021 - 04.2022
Receptionist
Rental Management Australia Pty Ltd
11.2020 - 12.2021
Warwick State High School
Employment References
Rental Management Australia :
- Jude Thompson - 0406 843 400
- Amanda Tribe - 0402 504 750
Guardian Master Builders :
- Saba : 0425 148 543
TFH Hire Services :
- Aaron Blancato - 0417 845 615
- Roy Dutt - 0401 101 101