Summary
Overview
Work History
Education
Skills
Certification
Timeline
Employment References
Generic

Katherine Dennis

Birkdale

Summary

I’m a motivated and adaptable professional who takes pride in being reliable, goal-driven, and easy to work with.

I’ve built a strong foundation across residential real estate, customer service, and administration within the home building industry, as well as hands-on experience in sales—particularly hiring and upselling products for civil and construction projects.

Whether I’m working as part of a team or independently, I bring a positive attitude and a focus on getting the job done well. I’m now looking to take the next step in my career by joining a well-established organisation where I can continue learning, growing, and contributing meaningfully.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Consultant

TFH Hire Services
10.2024 - Current
  • Delivered high-quality service to a wide variety of clients —new potential business leads, COD clients, account holding clients, portfolio clients, and tradespeople — ensuring a positive and seamless experience.
  • Effectively recommended products along with providing product insight and services to align with client needs, meet KPIs, and drive sales growth.
  • Prepared and converted quotations into contracts, coordinated scheduling through phone calls, MCS and Outlook for services including Fencing, Sanitation, Site Security, and 3rd Party within a timely matter.
  • Proactively negotiated solutions to customer disputes, maintaining positive outcomes and strong, lasting client relationships.
  • Handled payment processing with precision and ensured accurate record-keeping for accounting, across various methods including POs, bank transfers, and B-Point transactions.
  • Pursued continuous learning to improve sales effectiveness and maintain up-to-date product knowledge.
  • Provided cross-functional support between the sales team and affiliated company to achieve key business objectives.

Customer Care Representative

Guardian Master Builders Pty Ltd
04.2024 - 10.2024
  • Provided high-level customer service to all clientele and tradespeople, ensuring satisfaction and effective communication throughout the project.
  • Maintained cleanliness and readiness of the boardroom and colour consultation room for office consultations.
  • Followed up on leads to generate new business opportunities, contributing to company growth.
  • Managed and resolved client complaints and disputes efficiently, achieving high levels of customer satisfaction.
  • Updated clients on new build projects via phone, email, and client portal, ensuring transparency and trust.
  • Prepared and sent commencement, excavation, and rock notices to clients for review, signature, and return, facilitating the start of new build projects.
  • Explained all variations to clients via phone before sending via DocuSign, ensuring clarity and timely return of signed documents to prevent project delays.
  • Lodged all necessary applications for water meters, electrical services, QBCC, and QLEAVE to initiate new build projects.
  • Conducted bank reconciliations to ensure accurate financial records.
  • Scheduled office and onsite meetings and walk-throughs with clients to review stages of new build projects.
  • Assisted directors with the handover process of new build projects to clients, ensuring a smooth transition.
  • Allocated tradespeople for defect rectification work, addressing general defects or those instructed by QBCC.
  • Maintained live Excel spreadsheets for financial tracking, scheduled construction, and itemisation of colours, fixtures, and appliances for new build projects.

Property Manager

Rental Management Australia Pty Ltd
04.2022 - 03.2024
  • Back-to-back handling of a portfolio of 140 rental properties
  • Established strong and professional relationships with tenants, owners and trades
  • Handling of advertisement of leasing properties, open home inspections, application processing and sign-ups for new tenancies
  • Handling of comparative market analysis and lease renewal administration
  • Handling of routine inspections, maintenance requests and property compliances
  • Handling of rental arrears, eviction, and abandonment procedures
  • Handling of complaints and dispute resolutions
  • Handling of entry and exit condition reports
  • Handling of receipting payments for tenancies - Payments made via bank cheque or money order - For all tenancies
  • Providing of bpay details from an excel bpay generator - For all tenancies
  • Data retrieval and input from system changes.

Assistant Property Manager

Rental Management Australia Pty Ltd
12.2021 - 04.2022
  • Providing the Licensee/Director with administration support
  • Liaising with tenants and owners
  • Comparative market analysis for lease renewals, and advertising of rental properties
  • Handling of lease renewals, and end of lease procedures
  • Handling of maintenance requests
  • Handling of rental arrears and eviction procedures
  • Handling of receipting payments for tenancies - Payments made via bank cheque or money order - For all tenancies
  • Providing of bpay details from an excel bpay generator - For all tenancies
  • Data retrieval and input from system changes.

Receptionist

Rental Management Australia Pty Ltd
11.2020 - 12.2021
  • Opening of the office at 9am and closing of the office at 5pm daily - ensuring the front office and kitchen area is clean
  • Greeting all customers/clients upon entry and assisting their needs
  • Answering phones and all office inquiries - directing all inquiries to corresponding staff or taking a message if required
  • Key Control - signing in/out of keys and completing monthly key audits
  • Providing administration support to the property management team where required
  • Postal and banking duties.

Education

Warwick State High School
Warwick, QLD
12.2013

Skills

  • Time Management
  • Attention to Detail
  • Decision Making
  • Conflict Resolution
  • Supportive Team Member
  • Open and Honest Communication

Certification

  • Certificate IV in Real Estate Practice
  • Certifcate III in Aged Care
  • First Aid and CPR.
  • RSA & RSG

Timeline

Sales Consultant

TFH Hire Services
10.2024 - Current

Customer Care Representative

Guardian Master Builders Pty Ltd
04.2024 - 10.2024

Property Manager

Rental Management Australia Pty Ltd
04.2022 - 03.2024

Assistant Property Manager

Rental Management Australia Pty Ltd
12.2021 - 04.2022

Receptionist

Rental Management Australia Pty Ltd
11.2020 - 12.2021

Warwick State High School

Employment References

Rental Management Australia :

  • Jude Thompson - 0406 843 400
  • Amanda Tribe - 0402 504 750


Guardian Master Builders :

  • Saba : 0425 148 543


TFH Hire Services :

  • Aaron Blancato - 0417 845 615
  • Roy Dutt - 0401 101 101
Katherine Dennis