Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Katherine DENTON DEBONO

Melbourne,VIC

Overview

3
3
years of professional experience

Work History

Reservations Manager

Kakadu Crocodile Hotel
Northern Territory, Northern Territory
09.1998 - 07.2000
  • Developed and implemented policies for reservations management.
  • Created reports to analyze customer data related to reservations.
  • Scheduled staff shifts and assigned duties for reservation agents.
  • Conducted regular meetings with the team of reservation agents to discuss performance.
  • Provided training for new reservation agents on computer systems and procedures.
  • Monitored call volumes, answered calls, and resolved customer inquiries related to reservations.
  • Maintained accurate records of customer interactions and transactions in the system database.
  • Identified trends in customer feedback and adjusted services accordingly.
  • Responded promptly to all customer complaints regarding reservations services.
  • Analyzed current market conditions to determine pricing strategies for hotel rooms and packages.
  • Ensured compliance with government regulations related to hospitality industry booking practices.
  • Collaborated with other departments such as sales, marketing, finance, and operations on strategies to increase occupancy rates at the hotel.
  • Utilized software applications such as Microsoft Office Suite and hotel-specific programs for day-to-day tasks.
  • Generated reports on a daily basis summarizing reservations activity including cancellations, no shows.
  • Assisted customers in selecting room types based on their preferences and budget constraints.
  • Reviewed existing contracts with travel agencies regularly to ensure terms are up-to-date.
  • Established relationships with vendors providing discounts or special offers for hotel guests.
  • Handled emergency situations involving changes or cancellations of reservations due to unforeseen circumstances.
  • Coordinated activities between various teams within the organization related to reservations management.
  • Managed inventory of available rooms across multiple properties owned by the company.
  • Assisted guests daily, providing exceptional service and effective problem-solving.
  • Strategized with central reservations department to determine new rate plans and organized promotions.
  • Utilized computer software to keep accurate records of revenue and booking levels.
  • Provided effective and efficient services to guests measured through key performance metrics.
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Relayed information on availability, pricing and discounts to customers.
  • Verified guest information and payment options ensuring accuracy and completeness.
  • Reviewed guest information and payment options, checking for accuracy and completeness.
  • Kept accurate knowledge of types of rooms available at various resort locations.
  • Suggested amenities suited to clients' needs.
  • Coordinated with front desk staff to maintain maximum occupancy.
  • Researched and resolved customer issues.
  • Maintained confidentiality of customer information in compliance with privacy regulations.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Analyzed business performance data and forecasted business results for upper management.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Produced thorough, accurate and timely reports of project activities.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Proposed or approved modifications to project plans.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Assigned work and monitored performance of project personnel.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented quality control measures to uphold company standards.
  • Created and managed budgets for travel, training, and team-building activities.

Junior Administrative Assistant

BHP
Melbourne, Victoria
03.1997 - 10.1998
  • Organized and maintained office filing systems and databases.
  • Created, formatted, and edited documents for internal use.
  • Provided administrative support to senior staff members.
  • Scheduled meetings and appointments for the department head.
  • Assisted in preparing presentations for client visits.
  • Processed expense reports and invoices using accounting software.
  • Greeted visitors and answered incoming calls courteously.
  • Maintained inventory of office supplies and equipment.
  • Prepared meeting materials including agendas, minutes, handouts.
  • Coordinated travel arrangements for staff members as required.
  • Responded to customer inquiries via phone or email promptly.
  • Ordered office supplies when necessary to ensure sufficient stock levels.
  • Compiled data from various sources into organized formats for review.
  • Assisted with special projects as requested by management team.
  • Reviewed incoming correspondence to determine appropriate action.
  • Inputted data into computer system accurately and efficiently.
  • Proofread documents prior to distribution ensuring accuracy.
  • Performed data entry tasks such as entering purchase orders into system.
  • Maintained records of all transactions carried out in the organization.
  • Scanned documents into digital format for easy access in future reference.
  • Organized files according to established procedures for easy retrieval.
  • Created labels, name badges, certificates, forms and other items.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Directed customer inquiries to appropriate department personnel.
  • Proofread content for typo-free emails and documentation.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Drove customer feedback to deliver information to management for corrective action.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.

Education

High School Diploma -

Ave Maria College
Aberfeldie

Skills

  • Customer Service
  • Account Reconciliation
  • Complex Problem-Solving
  • Proficient in [Language]
  • Customer Satisfaction
  • Time Management
  • Rooms division oversight
  • Rooms division
  • Hotel Management
  • Group reservations
  • Report Generation

Affiliations

  • I believe I am an articulate, caring, fun loving and non judgemental.

Accomplishments

  • The Principal of my eldest daughter five year ago go wrote a letter highlighting my devotion towards my volunteering on a daily basis. This includes the children that required one on one help.

Timeline

Reservations Manager

Kakadu Crocodile Hotel
09.1998 - 07.2000

Junior Administrative Assistant

BHP
03.1997 - 10.1998

High School Diploma -

Ave Maria College

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Katherine DENTON DEBONO