Katherine Dudley
Gold Coast ,QLD
Summary
With experience in managing a transport business, administration work in a family law firm and on site traffic control I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals. I am a confident, professional and friendly face of a business. I am a great communicator with a strong sense of initiative. I am successful in leading public relations, face to face business interactions and sales as well as on boarding and training new staff and good at taking direction from superiors. I have diverse skills in office and am hands on in the workplace with efficient problem solving skills and general common sense.
Overview
5
5
years of professional experience
Work History
Receptionist Administrator
World Gym Australia
06.2023 - 12.2024
- Facilitated communication by routing incoming calls efficiently.
- Leveraged various software platforms such as Clubware, Debitsucess, Gym Sales, and POS for efficiency.
- Delivered friendly and informed assistance to guests.
- Ensured cleanliness of reception area for a positive visitor experience.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
Traffic Controller
KPI Construction Services
01.2022 - 11.2022
- Communicated with team members using hand signals and radios.
- Assembled signs and cones to direct traffic through construction sites.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Routed traffic around construction sites for worker and driver safety.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Trained new traffic controllers to properly use traffic control devices and apply best practices.
- Worked with foreman to create effective temporary traffic control schemes.
- Maintained traffic control plans for proper management of traffic.
- Identified potential safety hazards with audits and recommended improvements based on findings.
- Responded to citizen complaints to address community concerns and maintain public trust.
Managing Director
Safe And Sound Pet Transport
03.2021 - 11.2022
- Work remotely and in person with all staff
- Devise processes to boost long-term business success and increase profit levels.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Cross-trained existing and new employees to maximize business performance.
- Onboarding and training new employees.
- Answered incoming phone calls and developed friendly rapport with clients while answering questions, making recommendations and leading conversations to bookings.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Managed online booking inquiries and assisted guests with questions throughout entire booking cycle.
- Collaborated with staff members to make accurate reservations and time-frames.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Introduced new methods, practices, and systems as needed.
- Communicated professionally with all clients via phone, email, and text.
Traffic Controller
Lexico Traffic Management
04.2021 - 11.2021
- Assembled signs and cones to direct traffic through construction sites.
- Confidently communicate with superiors, truck drivers and workers on site
- Routed traffic around construction sites for worker and driver safety.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Updated signage with correct speeds and delay warnings based on daily conditions.
- Communicated with team members using hand signals and radios.
- Stood for 9- 12 hours with "Stop/Slow" paddle directing traffic.
- Placed cones, signs, and barrels to keep vehicles out of dangerous spaces.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Worked with foreman to create effective temporary traffic control schemes.
Receptionist
ABF Legal
10.2019 - 04.2021
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone or postal mail.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Scheduled and confirmed appointments and meetings for senior management team.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
Sacred Heart Girls College
Hamilton, New ZealandSkills
- Office Administration
- Professional Demeanor
- Time Management
- Administrative Support
- Staff Management
- Telephone Skills
- Verbal and Written Communications
- Scheduling
- Organization skills
- Multi-Line Telephone Systems
- Customer and Client Relations
- White Card
- NSW TC Card (Traffic Control)
- NSW TMI Card (Traffic Management Implementation)
- QLD TC Card (Traffic Control)
- Client Support
- Two-Way Radio Proficiency
- On Site and Road TC Experience
- Safe Work Practices
- Employee Relationships
- Interpersonal Skills
- Positive Workplace Attitude
- Focused And Willing To Learn
- Work Well With Others
- Work Well Independently
- Confident Communicator
- Conflict Resolution
- Memorization and Recall
Timeline
Receptionist Administrator
World Gym Australia
06.2023 - 12.2024
Traffic Controller
KPI Construction Services
01.2022 - 11.2022
Traffic Controller
Lexico Traffic Management
04.2021 - 11.2021
Managing Director
Safe And Sound Pet Transport
03.2021 - 11.2022
Receptionist
ABF Legal
10.2019 - 04.2021
Sacred Heart Girls College
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