Katherine Duncan
Manor Lakes,VIC
Summary
Dedicated professional with extensive experience as a Bus Driver at Kinetic, excelling in safety compliance and emergency response. Proven ability to operate heavy vehicles while ensuring passenger safety and delivering exceptional customer service. Skilled in mechanical inspection and route navigation, consistently achieving operational efficiency and enhancing passenger satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bus Driver
Kinetic
Sunshine West, VIC
02.2024 - Current
- Operate a 76 seater heavy vehicle in a safe manner.
- Assisted elderly or disabled passengers with boarding and disembarking from the bus.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Communicated effectively with dispatch staff via two way radio regarding delays, detours.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Provided courteous customer service while answering questions regarding routes and schedules.
- Reported any incidents that occurred during route travel to management personnel immediately.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Reported any mechanical or operational issues to maintenance staff promptly.
Prison Officer
Department of Justice Community & Safety
Geelong, VIC
09.2023 - 07.2024
- Performed daily rounds of cells, dorms, yards, and other areas within the prison facility.
- Reported any suspicious activity to supervisors or appropriate authorities promptly.
- Conducted searches for contraband items including drugs, weapons, and other prohibited materials.
- Participated in regular meetings with other correctional officers to discuss security issues.
- Responded quickly to emergency situations such as fights or medical incidents.
- Inspected cells and conducted random searches of common areas.
- Conducted headcounts to ensure that all prisonera were accounted for.
- Collaborated with outside organizations such as courts or parole boards when necessary.
- Provided support services such as meals, laundry, and mail delivery to prisoners as needed.
Detainee Services Officer
Serco
Broadmeadows, VIC
02.2022 - 06.2023
- Assisted with searches of personnel, vehicles, packages.
- Administered first aid when necessary in accordance with training guidelines.
- Monitored closed circuit television systems.
- Conducted searches of detainees and their living quarters for contraband.
- Performed cell inspections to detect any hazardous items or materials not authorized for possession by inmates.
- Responded promptly to emergency situations such as fights, riots or medical episodes.
- Prepared detailed reports on all incidents that occurred while on duty.
- Maintained a professional demeanor when interacting with both staff members and detainees.
- Managed confidential files containing sensitive information about individual detainees.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Detected potential threats and quickly defused conflicts.
- Maintained detailed logs of inmate behavior, incidents, and daily activities.
Prison Officer
G4S
Ravenhall, VIC
06.2020 - 02.2022
- Performed daily rounds of cells, dorms, yards, and other areas within the prison facility.
- Conducted searches for contraband items including drugs, weapons, and other prohibited materials.
- Monitored prisoners during transport from facility to court or other locations.
- Assessed the mental health of prisoners through observation and communication with staff members.
- Responded quickly to emergency situations such as fights or medical incidents.
- Collaborated with outside organizations such as courts or parole boards when necessary.
- Provided support services such as meals, laundry, and mail delivery to prisoners as needed.
- Enforced prison policies regarding visitation rights and privileges for prisoners.
- Observed prisoner behavior to prevent crime, escape attempts and other dangerous activities.
- Implemented rehabilitation programs aimed at reducing recidivism among prisoners.
- Conducted headcounts to ensure that all prisoners were accounted for.
Cook
Royal Australian Airforce
Darwin, NT
06.2010 - 06.2020
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Supervised and trained kitchen staff on proper preparation techniques.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying rubbish.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Followed established procedures and requirements for safe food handling, storage and service.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Managed portion control using correct utensils during preparation and plating.
- Wrapped, dated and labeled food items in storage for safety and freshness.
Education
Certificate III in Adult Custodial - Security
Asset College
Melbourne, VIC01-2021
Certificate III Comercial Cookery - Hospitality
Holmesglen Institute of TAFE
Melbourne, VIC05-2011
Skills
- Vehicle operation
- Safety compliance
- Customer service
- Route navigation
- Mechanical inspection
- Emergency response
Certification
- heavy vehicle license
- CPR & first aid
- WWCC
Languages
English
Professional
References
References available upon request.
Timeline
Bus Driver
Kinetic
02.2024 - Current
Prison Officer
Department of Justice Community & Safety
09.2023 - 07.2024
Detainee Services Officer
Serco
02.2022 - 06.2023
Prison Officer
G4S
06.2020 - 02.2022
Cook
Royal Australian Airforce
06.2010 - 06.2020
Certificate III in Adult Custodial - Security
Asset College
Certificate III Comercial Cookery - Hospitality
Holmesglen Institute of TAFE
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